AI-powered Service Excellence: How QIAGEN is redefining Customer Service

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Thursday

,

July

16

,

2026

10:00AM

–

11:00AM

CEST

AI-powered Service Excellence:

How QIAGEN is redefining Customer Service

— Present and Future

Part of: Health & Life Sciences Forward – Summer Webinar Series '26

Close the gap between rapid industry shifts and lagging operations. Get real use cases, live demos, and a clear path forward.

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About the Webinar

QIAGEN set out to reinvent global service from the ground up. Powered by Agentforce, they boosted NPS and cut resolution times by 50% — transforming how scientists and researchers get the support they need, from sample to insight.

Now we go further: join us to explore what's next across the industry — from AI-powered self-service and next-generation contact centre capabilities to Agentic Field Service. Our roadmap shows where Life Sciences service is heading, and how you can get there.

This session is part of the Health & Life Sciences Forward – Summer Webinar Series '26 — a four-part journey from hype to real impact. Further details and registration see below.

Out of the office during one of the live sessions?
Register anyway. We will send the complete session recording straight to your inbox so you can catch up.

What you'll walk away with:

1. How to build a future-proof, AI-driven service organisation — even when starting from a complex legacy environment

2. What it takes to scale AI adoption across a global organisation — from technology to people and processes

3. How a unified Sales and Service layer turns every field rep into an upsell expert — with AI guidance in their pocket

4. Experience a live demonstration of 24/7 available Agentic AI handling customer service requests with in depth technical knowledge and compliant agentic handover for over 40% automatic case resolution

Your Speakers

Peter Ollig

Senior Solution Engineer Healthcare & Life Sciences

Salesforce

Emilie Nolot

Strategic Account Executive for MedTech

Salesforce

Webinar overview

August, 13th

Title

About

Marie Rosecrans

1:00pm ET

Plenary Session

Session description goes here. Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams.

Daymond John • David Heath • Randy Goldberg

1:00pm ET

Roundtable Discussion: “What Makes an Effective Virtual Event?"

Session description goes here. Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams.

Amanda Brinkman

1:00pm ET

Session Title

Session description goes here. Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams.

Speaker Name • SPEAKER NAME • SPEAKER NAME

More of the Health & Life Sciences Summer Webinar Series

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september 3, 2026

International Pharma Partner Management: How Engelhard is moving from Inbox Silos to Forecast Accuracy

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