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10:00 A.M. – 10:30 A.M.

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10:00 A.M. – 10:30 A.M.

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Monday, February 26

10:00am

Service Decoded: Work Summaries — Save agents time and deliver more efficient and productive service experiences with AI-generated case summaries. At the end of a conversation between an agent and customer, Einstein predicts and fills a summary, issue, and resolution. Agents can then review, edit, and save these summaries.

11:00am

Copilot Decoded: Build a gen AI prompt and action — Learn how Salesforce can help build generative AI prompts that work for your business, safely.

12:00pm

Data Decoded: Enable your data to be more actionable — Turn insights into action. Learn how easy it is to connect, analyze, and action your data with MuleSoft and Data Cloud.

1:00pm

Slack Decoded: Get connected anywhere — Make service agents more efficient and productive. Use automation and AI to swarm the right experts, remove friction and prevent delays.

 2:00pm

Tableau Decoded: Get a pulse on your data — Get a pulse on your data with the new data analysis experience integrated into Tableau Platform.

3:00pm

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Trust Decoded: Managing Privacy and Trust — Simplify compliance and maintain your customer’s privacy by using AI in a trusted and responsible manner.

4:00pm

Salesforce and TM Forum Decoded: Streamline with industry standards — Leverage industry standard architecture and APIs to simplify implementation and integration. Join representatives from TM Forum and Salesforce to discuss ODA and Open APIs in the context of Salesforce for Communications.


Tuesday, February 27

10:00am

Data Decoded: Enable your data to be more actionable — Turn insights into action. Learn how easy it is to connect, analyze, and action your data with MuleSoft and Data Cloud.

11:00am

Slack Decoded: Get connected anywhere — Make service agents more efficient and productive. Use automation and AI to swarm the right experts, remove friction and prevent delays.

12:00pm

Tableau Decoded: Get a pulse on your data — Get a pulse on your data with the new data analysis experience integrated into Tableau Platform.

1:00pm

Trust Decoded: Managing Privacy and Trust — Simplify compliance and maintain your customer’s privacy by using AI in a trusted and responsible manner.

2:00pm

Service Decoded: Work Summaries — Save agents time and deliver more efficient and productive service experiences with AI-generated case summaries. At the end of a conversation between an agent and customer, Einstein predicts and fills a summary, issue, and resolution. Agents can then review, edit, and save these summaries.

3:00pm

%MCEPASTEBIN%

Copilot Decoded: Build a gen AI prompt and action — Learn how Salesforce can help build generative AI prompts that work for your business, safely.

4:00pm

Salesforce and TM Forum Decoded: Streamline with industry standards — Leverage industry standard architecture and APIs to simplify implementation and integration. Join representatives from TM Forum and Salesforce to discuss ODA and Open APIs in the context of Salesforce for Communications.


Wednesday, February 28

10:00am

Trust Decoded: Managing Privacy and Trust — Simplify compliance and maintain your customer’s privacy by using AI in a trusted and responsible manner.

11:00am

Data Decoded: Enable your data to be more actionable — Turn insights into action. Learn how easy it is to connect, analyze, and action your data with MuleSoft and Data Cloud.

12:00pm

Copilot Decoded: Build a gen AI prompt and action — Learn how Salesforce can help build generative AI prompts that work for your business, safely.

1:00pm

Service Decoded: Work Summaries — Save agents time and deliver more efficient and productive service experiences with AI-generated case summaries. At the end of a conversation between an agent and customer, Einstein predicts and fills a summary, issue, and resolution. Agents can then review, edit, and save these summaries.

2:00pm

Slack Decoded: Get connected anywhere — Make service agents more efficient and productive. Use automation and AI to swarm the right experts, remove friction and prevent delays.

3:00PM

%MCEPASTEBIN%

Tableau Decoded: Get a pulse on your data — Get a pulse on your data with the new data analysis experience integrated into Tableau Platform.

4:00pm

Salesforce and TM Forum Decoded: Streamline with industry standards — Leverage industry standard architecture and APIs to simplify implementation and integration. Join representatives from TM Forum and Salesforce to discuss ODA and Open APIs in the context of Salesforce for Communications.

Salesforce and McKinsey are partnering up to support Telcos to tackle business and IT transformation in one go - also by leveraging latest innovations such as predictive and generative AI in B2B Sales to turbo-charge B2B growth. Join us for an insightful discussion and opportunity to connect with industry leaders.

Join Paula Goldman, Chief Ethical and Humane Use Officer at Salesforce for an interactive discussion on how to build and implement a practical AI Strategy, while avoiding common pitfalls and prioritizing ethical responsibility.

Do you know how Data Cloud is different from Data Warehouse? Do you know how you can optimize your quote-to-cash and order management processes? Chat with our domain experts and get your questions answered in AI, data, marketing, CRM, quote-to-cash, delivery, service, analytics, integration, and so much more for the communications industry.

Sign up for a guided tour of the Salesforce Garden. You’ll be paired with a Salesforce host to guide you through a personalized journey to better understand what is Salesforce for Communications and to explore the experiences in our garden. We’ll even stop by our famous barista for an espresso.

WEBINAR

AI has the potential to revolutionize the communications industry, but it also has the potential to raise ethical concerns. Join this webinar to hear from industry leaders on how to build a practical AI strategy, while prioritizing ethical responsibility.
Available now on demand.

Make the most of your time in Barcelona. Request time with one of our industry experts to see how we can help you connect with your customers in a whole new way.

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