Connected Experience

Friday

September

2024

Speaker Name

Speaker Title

1:00pm ET

Session Title

Session description goes here. Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams.

On what date does the event take place?

The event is scheduled for Wednesday, May 31, 2024.

Thursday

July

2026

9:30am

–

3:30pm

ICT

Connected Experience

Unifying All Channels with Agentforce Service

RSVPs Closed

Event Details

With customer experience as a top priority, we want to show you how to leverage AI to elevate every interaction.

Silos destroy the customer experience. It’s time to unify your operations.
In Thailand, Service teams are facing a perfect storm: rising customer expectations, inefficient processes, workforce skill gaps, and pressure to deliver more with less. The path forward is not simply adding more tools - but reimagining Service for the agentic era.

Join us

at this exclusive event to see how Salesforce helps organisations deliver more connected, AI-powered service across customer support, digital channels, and employee services.

We’ll cover real-world success showcases, practical demos, and the migration tools and pathways that can help accelerate your transition — so you can reduce operational friction, improve service productivity, and deliver more connected experiences for both your customers and your teams.

Redefine autonomous customer engagement
See Agentforce Service in action
Fast track your agentic transition

Speakers

Apisit Kuparatana "Shane"

Country General Manager

Salesforce

Leads Salesforce Thailand, driving the country's growth vision, digital transformation, AI innovation, and customer success agenda

Janey Wong

Regional Sales Director

Salesforce

Leads Service Cloud growth across the ASEAN region, helping organizations reimagine service with Agentforce and connected service experience

Triston Williams

Regional Director, ASEAN Solution Engineer

Salesforce

Bringing 20+ years of Solution Engineer experience in CX, AI, Digital service, and Contact center transformation, showcasing Connected employee experiences across IT service and support.

Brisa Quek

Lead Specialist Solution Engineer - Service Cloud & Field Service

Salesforce

Specializes in intelligent field service transformation and AI-powered service solutions. Helping organizations modernize their customer engagement - delivering seamless, scalable service experience across every channel.

Patanapan Vanapitaksa "Tum"

Specialist Senior Solution Engineer - Service Cloud

Salesforce

Specializes in connected contact center and digital engagement solutions, helping organizations deliver personalized, efficient service across every channel.

Belle Loke

Product Marketing Lead

Salesforce

Sharing the latest service trends and insights across ASEAN and Thailand, highlighting how AI is reshaping customer service and operational excellence.

Werachai Mee-arsa "Toni"

Service Cloud Specialist Account Executive

Salesforce

Driving Service Cloud growth in Thailand, helping organizations transform service operations with AI, while fostering customer success and market adoption.

Agenda

9:30 am

Arrival, Coffee & Connections

10:00 am

Welcome Remarks

Country General Manager, Apisit Kuparatana

10:05 am

Opening Keynote

Reimagining Service with Agentforce

10:20 am

Mastering Unified Digital Engagement

Experience and omni-channel at scale

10:45 am

Morning Break

11:00 am

The Autonomous Frontier

Unleashing Agentforce Service

11:20 am

Customer Showcase

Real Impact, Elevated Experiences

11:45 am

Networking Lunch

1:00 pm

The Modern Contact Center

Native, Connected, and Smart

1:30 pm

Bridging the Gaps

Unifying IT, Support, and Omni-Channel

2:00 pm

In Action

Demos for Unified IT Service

2.45 pm

Accelerating the Shift

Migration Tools for a Unified Agentforce Experience

3:00 pm

Wrap-Up, Q&A, and Next Steps

Where

Map & Directions

Frequently Asked Questions

Who can I contact if I have questions before and after the event?

Thank you for your interest in the Connected Service Experience seminar. If you have questions about the event, please email K Toni at wmeearsa@salesforce.com or whatsapp/line call him at 97 691 9429

Can team members and colleagues join the sessiom?

If you have any peers who may be interested in attending the seminar, do note they must register separately to reserve individual slots. Share this registration link to your peers: invite.salesforce.com/connectedexperiencebkk

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