Thank you Trailblazer!
We hope that you were impressed and inspired by the presentations, live demos and speakers from our experts and customers! We sincerely hope you also took advantage of the great opportunity to network and share your experiences.
In case you were not able to join, we look forward to welcoming you at one of our future events and summarised some impressions here.
Declining willingness to buy. Increasing shortage of skilled workers. More intense competition. These and other major challenges often lead companies to continually reprioritise. The risk here is to lose focus on the customer! Learn how you can become a customer company by using AI, Data and CRM, and put your customers back at the centre.
Declining willingness to buy. Increasing shortage of skilled workers. More intense competition. These and other major challenges often lead companies to continually reprioritise. The risk here is to lose focus on the customer! Learn how you can become a customer company by using AI, Data and CRM, and put your customers back at the centre.
HEIDI COCKRAM – ITS AND LOGISTICS DIRECTOR, MEDAIR
DAVID JONES – CHIEF CLIENT AND DIGITAL OFFICER, VACHERON CONSTANTIN
Rene Torres –
Salesforce Consultant, The Associated Press
Rami Habib – Senior Vice President & General Manager Switzerland, Salesforce
Vanessa Gentile – Head of Marketing Switzerland, Salesforce
Especially in a fast moving world of information, knowing your customer, being relevant and personalizing the experience are key factors to the sustainable growth of your business.
In this session, you'll get an introduction to the Salesforce Platform and learn how Salesforce can be used to deliver the best possible customer experience.
It's a new world for customer service. Economic uncertainty is pushing service teams in every industry to cut costs and do more with less. At the same time, customer expectations are changing as fast as the technology around us. To keep up, service teams need to be more efficient while still increasing quality service and availability.
Turn data into customer excitement: Deliver a real-time, seamless, personal customer experience on different applications at scale and discover & directly act on hidden insights hidden within your customer data. Learn how the first real-time CRM powered by MuleSoft and Tableau combines data from Marketing, Sales, Commerce and Service with billions of external data points from anywhere.
Agents spend 10 hours a week on manual, repetitive processes in different applications. But inefficient and isolated processes are no longer accepted by customers or businesses. With Salesforce, you can bring channels and processes together with intelligent automation to delight customers and successfully close more cases in less time.
Join us as we showcase how to unlock the value with your first-party data and activate personalized marketing and advertising using Salesforce Data Cloud. Discover how to securely join first-party data in the known and unknown space, enrich existing customer profiles, create smarter data and richer segments, and extend reach to new channels — all while protecting consumer privacy.
Unlock extraordinary outcomes with our Signature Success session! Dive into the game-changing Signature Success Plan that delivers our most proactive, personalized expertise and partnership to maximize your Salesforce investments. With Signature Success, you get direct access to the expertise and tools to help you strategize with insight, accelerate business performance, and optimize efficiency!
Richemont with the support of Deloitte, embarked on a new client relations journey as a part of a 3-year digital transformation, benefiting from a worldwide 360 view of the customer and leveraging the power of their people to become a benchmark for customer service excellence with their Client Relations Centres. Join our session to learn more about this journey and how Richemont and its Maisons achieved this success.
USM business has always been based on B2B relationships through an international distributors’ network. Digital transformation has been challenging this model as end customers are now used to interact directly with brands through all online channels. USM relaunched their CRM with Salesforce to strengthen their relationship with sales partners and get a better analysis of end customers’ expectations and needs.From in-store experience, to sales and marketing automations.
How is Salesforce helping Swiss businesses to achieve their sustainability goals? Our experts will share insights on how to analyze and reduce emissions. We’ll also cover the key steps to standardize reporting and turn sustainability data into action with a live demonstration of Net Zero Cloud. Take your sustainability efforts to the next level and make a positive impact on our planet.
Women are underrepresented in IT and leadership positions, hindering diverse perspectives and innovation. Companies are creating opportunities to support women to return to work and advance to leadership roles. A BWBW panel will discuss these approaches and feature women leaders who have successfully navigated the path to re-skilling, growing and thriving.
With more and more data required to do our jobs, business teams can no longer only rely on IT to deliver data analysis.
By leveraging powerful tools like Tableau on self-service, business users at Lombard Odier Investment Managers can unleash their potential and deliver faster automated data analysis.
MuleSoft helps companies worldwide to deliver integration projects on average 3x times faster and automate repetitive manual tasks, which results in hard dollar savings and reduced complexity.
Join us in this session and learn how Alpiq and Frontiers are leveraging the power of MuleSoft within their organisations to support their growth, increase efficiency, and generate value.
In this session we would like to show you from the Business Operations team's point of view how Salesforce itself works with the CRM tool to manage Sales and Pre-Sales activities. We will show a deep dive into Salesforce Forecast and Pipeline Management as well as Pre-Sales performance measurement tools.
Join us as we explore how Philip Morris International is transforming its B2B landscape to meet the demands during these uncertain times. We will discuss about their current challenges and discover how they are leveraging Salesforce to optimize their field force and deliver personalized experiences to their customers.
Canton Ticino has experienced a significant increase in tourist accommodations. To enhance quality and security, an innovative project powered by Salesforce was implemented. As part of this project, short-term rentals are required to register and obtain a unique identification code, enabling effective control and management. Join this session to find out how Ticino Turismo is leading the way in implementing comprehensive measures for the rental market.
Join us for an inspiring session that will shed new light on how manufacturers can become more customer-centric and achieve the required agility to thrive in these highly volatile times. Do not miss the opportunity to learn how the Salesforce platform can help you unlock the true potential of your data, modernize your commercial operations, and transform your service units into profit centres.
The Global Fund (TGF) started the operating model evolution to support its strategic narrative to fight HIV, TB and Malaria in 2017. Globally, TGF works with 100+ countries and 500+ partner organizations. TGF is leveraging Salesforce with Cognizant as key partner, to its ecosystem of stakeholders and the operational management of its grant portfolio to help disburse over $4Bn annual. They continue the journey to further transform this engagement mode.
The future of life science stakeholder engagement is fueled by data and AI applied to industry-specific capabilities like patient services and advanced therapy management. Discover how Salesforce is unleashing the power of real-time, omnichannel personalized engagement across the entire value chain, from clinical through to commercial.
Skilling, Upskilling or Reskilling – A Customer & Partner Enablement.
The job market is changing – new knowledge and skills are needed. The Salesforce ecosystem aloneis predicting the creation of 81.600 net new jobs in Switzerland by 2026.
Find out in our discussion panel why our Customers & Partners need to endorse learning new skills, embrace diverse & inclusive workforce and further education to remain successful.
Bahar Sandal – Senior Strategic Account Executive & Head of Partnerships, Women in Tech Switzerland
Cyril Louis – CEO & Co-Founder, Salesforce MVP & Salesforce Platform Champion, Mavericx
Luca Manera – Global Delivery Manager for K2 University
Cristina Popa – Salesforce Business & Integration Architecture Senior Analyst, Accenture
Vanessa Gentile – Head of Marketing Switzerland & Founder of BWBW, Salesforce
Alexandra Klein – EMEA Talent Ecosystem Program Manger, Salesforce
Unlock the potential of ALL your customer data with seamless connectivity and AI-driven insights. Our Data Cloud natively connects to trusted customer data and enables instant analysis with just one click. Consolidated use of data allows you to leverage hidden insights, leading to better business outcomes.
Getting tasks done faster and more efficiently tops just about any organisation’s goal list. But exactly how do you set teams, and yourself, up to achieve that success? In this session, we’ll share how we are boosting productivity at Slack and how you can take advantage of time-saving features to accelerate work.
The integration of Marketing Cloud and Data Cloud Platform with Mulesoft empowers organizations to seamlessly connect their marketing and data capabilities. This integration enables efficient data synchronization, personalized customer experiences, and data-driven decision-making, driving impactful marketing campaigns and enhanced customer engagement.
CRM adoption can sometimes be an uphill process, as you try to convince your team and upper management to break with their existing habits and embrace the efficiencies they can achieve through automation and a singular overview of your sales process. Discuss with our experts and other customers how to apply the 6 guiding principles to boost adoption in your organization.
Join us to learn from Salesforce experts and peers how you can master governance to deliver successful business solutions in a digital world. In this interactive round table setting we’ll go over the drivers and benefits of good governance, discuss key components of a governance framework, and review best practices so you can get the most out of your Salesforce investment.
How to bring Customer Experience in the centre of everything you do: Join the session to learn what the key elements are for a customer centric organization and operating model. Our Professional Services experts will uncover HOW to drive customer centricity in your organization and to put customer experience in the heart of everything you do.
Salesforce Implementation Services provide specialised expertise to implement, customise and optimise the Salesforce platform with benefits over traditional system integrators, including deep expertise, faster time-to-value, lower total cost of ownership and guaranteed results. Tailored solutions for businesses of all sizes and industries to optimise their Salesforce investment. Explore latest trends and insights for maximum ROI.
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