World Tour Essentials Johannesburg

DAY, 00 MONTH 2023

Join Trailblazers in Johannesburg to learn how to drive success. With more than 25 sessions to choose from, you’ll rub shoulders with industry peers and discover the latest Salesforce Customer 360 innovations. Hands-on learning is the best way to learn.

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Be there and feel the inspiration.

Drive more efficiency.

Learn how to increase growth and get better results. Unleash the power of Customer 360 and discover real solutions for your business.

Learn from the best.

Hear stories of customer success from industry leaders, and discover [number] sessions and [number] demos to enable your own success.

Find solutions for your industry.

Connect with experts from public sector, service, manufacturing, and more. Attend dedicated industry sessions to help you overcome your business challenges.

Meet our special guest speakers.

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Experience the magic.

Learn about Salesforce Customer 360 in our main expo area

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Hear from local customers at our Keynote and Breakout sessions

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Have fun while you network with industry peers and leaders

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Join us for World Tour Essentials Johannesburg

Join us at World Tour Essentials Johannesburg on June 14th, 2023 at Kyalami Grand Prix Circuit, Johannesburg , for the thought-provoking content, practical demos, and actionable tips and takeaways that'll help you on your digital transformation journey. From ensuring data security and compliance, to delivering service excellence, to building sustainability into your business, there's a topic for everyone.

So, register for your space now, and get ready for a day packed full of inspiring customer stories, exciting announcements, and networking opportunities – all brought to you by top Trailblazers and Salesforce experts.

What to expect

08:00 - 09:00

Registration Check-in & Networking

09:00 - 09:30

Partner Pre-Show

Led by Jose Pereira join our Partner Ecosystem for a panel discussion

09:40 - 10:50

Opening Keynote

Trailblazers Build Customer Companies

11;20 - 11:40

Breakout Sessions

🔵 Breakout 1: Data Cloud: Taking your customer engagement to new heights

🔵 Breakout 2: How Slack and ChatGPT Boost the Productivity of Your Sales and Customer Service Teams

🔵 Breakout 3: How HearX Makes Hearing Health Accessible For All With Salesforce

🔵 Breakout 4: Connect and Automate AI + Data + CRM Across Any System

🔵 Workshop room: How Salesforce finds customers?

11:50 - 12:10

Breakout Sessions

🔵 Breakout 1: Marketing Cloud Keynote: Light Up Your Data Strategy

🔵 Breakout 2: Developing Digital Skills in South Africa

🔵 Breakout 3: Drive Data-Led Digital Transformation with Tableau and Salesforce

🔵 Breakout 4: Learn how Einstein GPT can Elevate Customer Experience

🔵 Workshop room: How Salesforce wins customers?

12:20 - 12:40

Breakout Sessions

🔵 Breakout 1: Deloitte - Jaguar Land Rover Transformation Story

🔵 Breakout 2: Parnter led session by BlueSky

🔵 Breakout 3: Cloud23 - Retail & Business Banking Account Onboarding

🔵 Breakout 4: Exah - Pioneering Health Cloud in Africa. Life Healthcare’s digital transformation journey.

🔵 Workshop room: How Salesforce grows?

12:40 - 13:30

Networking Lunch

Lunch will be served in the Expo with opportunities to network

13:30 - 13:50

Breakout Sessions

🔵 Breakout 1: CloudSmiths - AI for AI: Today's Steps for AI's Tomorrow

🔵 Breakout 2: PwC - How to ensure value in your digital transformation journey

🔵 Breakout 3: Weku - Data Integration Governance and Best Practices with Salesforce Data Cloud

🔵 Breakout 4: Accenture - Gen AI & Salesforce: The CX Dream Team

🔵 Workshop room: Trailblazer Stories - Do's & Don'ts

14:00 - 14:20

Breakout Sessions

🔵 Breakout 1: Commerce Cloud : The Profitable Growth Engine powered by AI

🔵 Breakout 2: Innovating Through Challenging Times for Financial Services

🔵 Breakout 3: Deliver the Connected Future, Faster with Salesforce for Communications Industry

🔵 Breakout 4: Platform: AI, Security & Compliance

🔵 Workshop room: How Can Nonprofits Maximise their Impact with Salesforce?

14:30 - 14:50

Breakout Sessions

🔵 Breakout 1: Doing More with Less – The New Retail Paradigm

🔵 Breakout 2: Sell Efficiently on One Platform with Sales Cloud

🔵 Breakout 3: Unlock the Power of AI to Maximise Sales and Service Performance

🔵 Breakout 4:Digital Transformation with MultiChoice: The Next Iteration

15:00 - 15:20

Breakout Sessions

🔵 Breakout 1: iOCO - Non-Nonsense Practical Wind-Down Session

🔵 Breakout 2: Tetrad IT - Revolutionizing retailers and brands: How are local industry leaders staying ahead with Salesforce Consumer Goods Cloud

🔵 Breakout 3: LTI Mindtree - Integration- as- a-Service for microservices led transformation - Leveraging MuleSoft C4E

🔵 Breakout 4: IT Heroes Campfire

15:30 - 15:50

Breakout Sessions

🔵 Breakout 1: Loyalty Frenzy: Unveiling Trends, Insights and Best Practices to Up Your Game in this Competitive Market

🔵 Breakout 2: Change Management: How Standard Bank Leverages Salesforce's Change Framework

🔵 Breakout 3: How to Manage a Full B2B Revenue Cycle on Salesforce

15:50 - 16:50

Networking Drinks

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Thank you to our sponsors!

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