We've got an exciting range of sessions and demos lined up across industries and lines of business.
11:30 - 12:00
Scale Now with Service GPT
All organisations want to achieve more with less. Join this session with local chocolate Trailblazer Barry Callebaut to learn how support teams can reduce costs by scaling personalised experiences in real time using automation, AI, and data.
A New Day for Data
In today’s fast-paced world, it’s important to be able to make tough daily decisions quickly. Learn how to read your customers’ minds by connecting the dots between your data with Tableau and CRM Analytics.
A New Age for Government: Achieving Your Mission by Putting Citizens First
In the first half of this session, we give our perspective on the latest trends affecting governments and publicly owned companies. The second half consists of a conversation with Sibelga, AWEX, and Flemish Government - Department of Agriculture and Fisheries about how to successfully stay ahead of the game through a citizen-first approach. This session is for you if you want to learn about strategic approaches, best practices, and lessons learned from public sector organisations that have already digitalised key business processes.
12:15 - 12:45
Unleashing Greater Productivity and Agility with Slack
Slack helps organisations bridge the gap to an automated and AI-driven world and fulfil their potential with greater efficiency and agility. Join this session to discover how Showpad leverages the productivity power of Slack through no-code automation and app integration.
Automating ESG Reporting with Net-Zero Cloud
Digital transformation can simplify sustainability. In this session, you’ll hear from Salesforce and DEPT®, a leading, global technology and marketing services company, how you can automate carbon accounting and reporting with Net Zero Cloud, while generating insights to help transform your business model and customer experience.
Scaling Up Sales and Marketing to Support Business Growth: RAJA’s story
Join us for an insightful session by RAJA - a packaging and office materials company that experienced remarkable growth over 60 years. RAJA shares its journey of overcoming operational challenges in an era of rapid expansion. Discover how the company harnessed the power of Sales Cloud and Pardot to transform workflows, gain a 360-degree view of its customers, and maximise efficiency.
13:00 - 13:30
Navigating Communication Challenges: Engie Belgium’s Customer Engagement Journey
Learn all about Engie Belgium’s remarkable journey to optimise communications with 2.5 million customers during rapid changes to government directives. Using Marketing Cloud, the company has enabled personalised communications and a comprehensive customer view. In this inspiring session, Engie Belgium shares valuable insights and best practices.
Increase Productivity, Lower Costs, and Reduce Time to Market with MuleSoft
Discover how you can unlock, integrate, and automate your data to deliver connected digital services. In this session, we look at how to develop approaches to managing complexity today, so you can move faster tomorrow.
Driving Efficiency in Manufacturing Sales: Insights from Industry Leaders
Join industry leaders Vandersanden, Barco, Agristo, and Beaulieu International Group in this fireside chat for insights on leveraging Salesforce to enhance sales operations, forecasting, and customer visibility in the manufacturing sector. Find out all about their adoption journeys, and the role of the Salesforce platform in achieving sales and business excellence.