How Personalization Can Drive Customer Loyalty
Jan 
11
, 
10:00AM

Vacinity Harryhausen

CEO, Co-Founder & Chairman

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9:30 A.M. – 10:00 A.M.

Registration

Salesforce
Date TBD

On Demand

How Personalization Can Drive Customer Loyalty

Build loyalty by understanding your customers and serve them in a more personal and efficient manner

Customer Loyalty

Join us in this recording together with three successful retail companies Karma, GANT and Brunello Cucinelli and hear about their strategies and journeys towards driving stronger customer loyalty. 

 

The speakers share specific examples of initiatives and projects that have improved the understanding of their customers and helped them serve their customers in a more personal and efficient manner.


In this recording you will: 

- Gain ideas from initiatives that can strengthen customer loyalty.
- Hear about how to create the perfect customer experience.
- Take part of a project that led to offering customers a more personal experience.
- Learn how to quickly adjust to customer needs with the help from cost efficient data integrations. 

On Demand

Speakers

Jiyan Duran

Global Sales Director
Karma

This is a few lines to use as a mini bio. Should be limited to around 150 chracters. This is a few lines to use as a mini bio.

Francesco Bottigliero

iCEO

brunello cucinelli

This is a few lines to use as a mini bio. Should be limited to around 150 chracters. This is a few lines to use as a mini bio.

Carina Fornegård

Head of Global CRM
GANT

This is a few lines to use as a mini bio. Should be limited to around 150 chracters. This is a few lines to use as a mini bio.

Andrea Martinello

Integration Expert and Founder Florence Next

This is a few lines to use as a mini bio. Should be limited to around 150 chracters. This is a few lines to use as a mini bio.

Nino Bergfeld

RETAIL Lead, EMEA
Salesforce

This is a few lines to use as a mini bio. Should be limited to around 150 chracters. This is a few lines to use as a mini bio.

Lovisa Falkenberg

HOST
ACCOUNT EXECUTIVE
SALESFORCE

This is a few lines to use as a mini bio. Should be limited to around 150 chracters. This is a few lines to use as a mini bio.

You can expect to:


* Gain ideas from initiatives that can strengthen customer loyalty
* See examples of projects that strengthen the digital in-store experience
* Take part of a project that led to offering customers a more personalized online experience
* Learn how to quickly adjust to customer needs with the help from cost efficient data integrations

 

Agenda

Here is the agenda for the event.

09:00 – 09:10

Warm welcome & Intro
Nino Bergfeld, Salesforce

09:10 – 09:25

"How to create the perfect customer experience"
Jiyan Duran, Karma

09:25– 09:45

"Quickly adjust to customer needs with the help from cost efficient data integrations"
Francesco Bottigliero, Brunello Cucinelli and Andrea Martinello, FlorenceNext

09:45 – 9:55

“Driving loyalty at GANT by offering a personalized experience”
Carina Fornegård, GANT

9:55 – 10:00

 Thank You and Wrap up

Lovisa Falkenberg, Salesforce

Location

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