How can we reimagine customer loyalty
now and into the future?
The pandemic ignited a retail revolution and accelerated the evolution of digital-first behaviours. It changed how consumers expect to engage online, offline and in hybrid worlds.
Join Doug Stephens, Retail Prophet & bestselling author, and Brian Solis, Global Innovation Evangelist at Salesforce, as they discuss how business leaders can navigate the future of retail.
During this fireside chat, you will get insights on:
- Key takeaways from NRF 2022 on the future of retail.
- How to deliver a connected customer experience in a hybrid - digital and physical - world.
- Where the opportunities are to redefine customer loyalty, brand equity and shopping in the new age of technology.
- How to elevate customer engagement and loyalty with data-driven insights.
About Doug Stephens:
Doug Stephens is the Founder and CEO of Retail Prophet, a bestselling author, and widely regarded as one of the world’s foremost retail industry futurists. His creative and intellectual work have influenced the strategies of global brands including IKEA, Nike, Coca Cola, LVMH and L’Oréal.
His unique perspectives on retail and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, The BBC, The Business of Fashion, The Wall Street Journal and Fast Company.
About Brian Solis:
Brian Solis is a world-renowned digital anthropologist and futurist who serves as Global Innovation Evangelist at Salesforce. Brian is also an 8x best-selling author and international keynote speaker.
Brian has published over 60 research papers and also actively shares his work in industry-leading publications including Forbes, ZDNet, CIO, Fast Company, and Adweek.
Check out Brian's recent bestseller, X: The Experience When Business Meets Design to learn about why the future of business is experiential and how to create and cultivate meaningful experiences.