Reimagine Service in the AI era

Heart of Service Summit Sydney

October

18

,

2023

1:30pm

-

6:00pm

Join fellow service leaders and experts at the Heart of Service Summit to learn, share and network at our new Salesforce Tower Sydney.

Reimagine Service in the AI era

Get ready to:

■ Discover how organisations can reimagine service with AI to reduce service costs, optimise field operations and deliver an exceptional customer experience.
■ See the latest Service Cloud innovations from Dreamforce shared directly by Salesforce product leaders.
■ Hear from Australian businesses such as Vocus, JB Hi-Fi Group, Pepperstone, SP Screens and Genie Solutions on how they partner with Salesforce to reimagine service using AI, data and the #1 AI CRM.
■ Network with other industry leaders over drinks, nibbles and spectacular views.

This exclusive experience is tailor-made to help you scale now with AI, data and CRM.

Spots are limited so, register now!

Registration

Customer Speakers

Brady Jacobsen

General Manager, Digital and Customer Experience

Vocus

Sarah Lamb

Chief Executive Officer

SP SCREENS

Tim Williams

Chief Customer Experience Officer

Pepperstone

Stuart Walker

Product Manager - Installations

JB Hi-Fi Group

Gavin Slade

Salesforce and Systems Enablement Manager

Genie Solutions
(a Magentus company)

Agenda

1:30 P.M. – 2:00 P.M.

Registration & Networking

2:00 P.M. – 2:45 P.M.

Heart of Service Keynote - How Generative AI Will Transform Customer Experience

2:45 P.M. – 3:15 P.M.

Good to Great - How to Accelerate Your Service Transformation

3:15 P.M. – 3:45 P.M.

Afternoon Tea & Networking

3:45 P.M. – 4:30 P.M.

Customer Panel Q&A 1 - Delivering Exceptional Customer Experience in Cost Constrained Times

featuring Vocus, Pepperstone and Genie Solutions

3:45 P.M. – 4:30 P.M.

Customer Panel Q&A 2 - How to Reduce Operational Costs with Salesforce Field Service and AI

featuring JB Hi-Fi Group, SP Screens

4:30 P.M. – 6:00 P.M.

Drinks & Networking

Location

RSVPs Closed

Additional Content

Here's a location to add any additional content your guests may need for your event.

© Copyright 2023 Salesforce.com, inc. All rights reserved. Various trademarks held by their respective owners. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United Statess

Legal

Terms of Service

Privacy Information

Responsible Disclosure

Trust

Contact