Smarter by Design: 3 UX Tips That Drove Agentforce Success

Great design isn’t just about how something looks—it’s about how well it works for the people using it. In this webinar, we’ll share how we used data and customer insights to completely reimagine the Salesforce Help experience on Agentforce.

The results? Quicker answers, fewer support escalations, and a digital support journey that actually helps—thanks to smart design choices based on real user feedback. All while building trust along the way.

You’ll learn:

- How to combine UX and usage data for better outcomes;
- Practical design decisions that boosted adoption and efficiency,
- Actionable ideas to improve your own customer experience.

Join us to see how thoughtful UX can quietly become your most powerful support strategy in the AI era.

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Event Details

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Events help bring people closer together in the information age.
Seven times out of ten, the experiences people remember most happen at events.
When it comes to event type, meet your attendees where they are.

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Events help bring people closer together in the information age.
Seven times out of ten, the experiences people remember most happen at events.
When it comes to event type, meet your attendees where they are.

Event description lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

Events help bring people closer together in the information age.
Seven times out of ten, the experiences people remember most happen at events.
When it comes to event type, meet your attendees where they are.

Speakers

Simon Macklin

EMEA SVP Customer Success, Salesforce

Arda Ergun

Director, Forward Deployed Engineering, Salesforce

Agenda