Service Summit Rennes

Service Summit Rennes 2026

Mardi

28

Avril

2026

Rejoignez-nous pour une matinée dédiée au service client et découvrez comment l’IA et les agents autonomes peuvent révolutionner votre relation client.

Ensemble, explorons la stratégie IA et des solutions concrètes pour optimiser vos opérations, booster la productivité de vos équipes et offrir une expérience client exceptionnelle.

Cet événement est uniquement réservé aux clients et prospects Salesforce.

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Accelerate Your AI Journey with Insights from Industry Leaders and Experts

Learn from the Agentblazers

Hear from leaders and first-movers who are already deploying AI at scale, and gain insights into their successes and challenges.

Get Answers to Your AI Questions

Dive into the key areas that will drive your AI success, including competitive advantage, automation, data readiness, and regulatory compliance.

Transform Your Organization

Discover practical strategies for harnessing the power of agentic AI, learn how to upskill your teams, and how to create a culture ready for the future of business.

Intervenants

Martin Beraud

Associé | KPMG France | BU Salesforce

KPMG

Michaël Pudlowski

Partner KPMG - Digital & Customer
Strategy & Transformation

KPMG

Arnaud Pauty

Delivery Manager Mid-Market

CLOUDITY

Frédéric Francois

Chef de projet Informatique

CETIH

Eric Maillard

Service and Field Service IT Solution Manager

GROUPE ATLANTIC

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Agenda

9h

Accueil & Café

9h30

Conférence Plénière avec KPMG

Keynote #1 ITSM

10h30

Coffee break & Networking

11h

Keynote #2 Service Cloud avec le témoignage de CETIH et Cloudity

Keynote #3 Field Service avec le témoignage de Groupe Atlantic

12h30

Cocktail déjeunatoire & Networking

Multi-track Schedule

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TRACk 1

9 a.m.

Welcome

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TRACK 2

9 a.m.

Welcome

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9 a.m.

Welcome

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9 a.m.

Welcome

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9 a.m.

Welcome

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TRACK 3

9 a.m.

Welcome

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9 a.m.

Welcome

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9 a.m.

Welcome

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9 a.m.

Welcome

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TRack 4

9 a.m.

Welcome

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9 a.m.

Welcome

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9 a.m.

Welcome

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9 a.m.

Welcome

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Detailed Agenda

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Meet our Partners

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S'inscrire

Agora Whoorks Rennes Gare

24 Rue Raoul Dautry,

35000 Rennes

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