Service Expert Series

Join the Service Expert Series, a collection of free events designed to help you understand how Salesforce can boost resolution speed, enhance customer satisfaction (CSAT), and improve efficiency for service professionals. Our Service Experts will cover industry trends, and provide hands-on experience with our products, enabling you to implement best practices immediately. The Service Expert Series provides a variety of engagement opportunities:

- Demos & Discussions: Virtual sessions providing high level insights into our products, featuring demos & live Q&A.

- Hands on Workshops: Virtual guided sessions where our Service Experts walk you through setup steps in a trial environment.

- Service Readiness: Virtual sessions guiding customers through the essential steps to establish technical and process foundations for maximum value realization.

- Service Days: In-person, full-day events highlighting industry and service strategy insights, product overviews, and hands-on configuration.

Demos and Discussions

These sessions offer a high-level introductory overview of various topics related to Service Cloud. The goal is to provide a well-rounded understanding of the capabilities of Service Cloud, its product suite, and how it can revolutionize the customer service landscape for businesses across all sizes and industries.

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Speaker Name

Speaker Title

Speaker bio text goes here. Tell everyone about how special your speaker is. Let your guests know a little about their background. It'd be great to hear about where they work, what their current position is, and what makes them unique.

Speaker Name

Speaker Title

Speaker bio text goes here. Tell everyone about how special your speaker is. Let your guests know a little about their background. It'd be great to hear about where they work, what their current position is, and what makes them unique.

Event Programs

Demos and Discussions

Join a Demos and Discussion session for a high-level introduction of products for Service professionals - including bots, field service, self-service, and trusted AI functionality. During this session, our expert will show you a product demo, highlight how the product can help you achieve your goals, and answer live questions.

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Hands-on Workshops

Join a hands-on workshop where a Service expert will guide you through setting up and configuring a trial environment. You will learn best practices, receive coaching, and get your questions answered - enabling you to see quicker time to value when implementing your own solution.

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Service AI Readiness

Join us each month as Service Cloud experts help you accelerate your successful adoption of Service AI. You will learn what you can do now and how to prepare for Service AI, with a focus on the foundational capabilities required for generally available features, and what’s coming soon!

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