Nov

8

Service Edge Summit 2023

Join fellow service leaders and experts at the Service Edge Summit to learn, share and network.

Reimagine Service in the AI Era

Get ready to:

■ Discover how organisations can reimagine service with AI to reduce service costs, optimise field operations and deliver an exceptional customer experience.
■ See the latest Service Cloud innovations from Dreamforce shared directly by Salesforce leaders and experts.
■ Hear from Indian trailblazing businesses like Asian Paints and Numeric on how they partner with Salesforce to reimagine service using AI, data and the #1 AI CRM, all built on a foundation of trust.
■ Network with other industry leaders over drinks and dinner.

This exclusive experience is tailor-made to help you scale now with AI + Data + CRM + Trust.

Spots are limited so, register now!

Sorry we are at capacity and have closed registrations for this event

Our Trailblazing Speakers

Deepak Bhosale

avp - it

Riddhika Sand

Strategic partner manager

Sibasish Pani

Head, Digital Innovation & Technology, ESP

Abhisek Dash

Product management director

Deepak Pargaonkar

Vice-President

Solution Engineering

Nipun Sharma

senior manager

solution engineering

Pooja Morani

principal, account se

Rajiv Garg

LEAD, SPECIALIST SE

Sundeep Kamath

regional vice-president

sales

Agenda

Here is the agenda for your event.

3:15 P.M. – 4:00 P.M.

Registration & Networking

4:00 P.M. – 4:40 P.M.

Keynote: How Generative AI Will Transform Customer Experience

4:45 P.M. – 5:15 P.M.

How to Accelerate Your Service Transformation

5:15 P.M. – 5:35 P.M.

Break for Tea & Networking

5:40 P.M. – 6:00 P.M.

How Asian Paints Delivers Connected Customer Service at Scale

6:05 P.M. – 6:30 P.M.

WhatsApp and the Impact of Conversational Messaging on Service

6:35 P.M. – 6:55 P.M.

How L&T Electrical & Automation Connects Frontline Teams to Maximise Productivity

6:55 P.M. – 7:00 P.M.

Close

7:00 P.M. – 9:00 P.M.

Drinks, Dinner & Networking

Additional Content Headline

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Royal Ballroom

JW Marriott Mumbai Sahar

Chhatrapati Shivaji International Airport, IA Project Rd, Navpada, Vile Parle East, Vile Parle, Andheri, Mumbai, Maharashtra 400099

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