Service Cloud Industry MeetUp
Jan 
11
, 
10:00AM

9:30 A.M. – 10:00 A.M.

Registration

Vacinity Harryhausen

CEO, Co-Founder & Chairman

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Salesforce
Sep 
30
 – 
Oct 
1
Service Cloud Industry MeetUp

Welcome to hear how to achieve happy customers with the power of Service Cloud

Modernize your contact center with Service Cloud

Over the last year, service agents moved quickly to work from their kitchens and living rooms, but relied on legacy technology. At the same time, agents were reeling from a monumental surge in the volume of customer requests across all digital channels.
In achieving contact center transformation, you can drive operational efficiency and cost reduction, digital agility, brand loyalty and revenue growth, to differentiate in your industry.

If you are looking to modernize your contact center experience, by delivering digital-first engagements and success from anywhere then you do not want to miss this event at United Spaces Waterfront at T-central on November 9th.

New Service Cloud innovations give organizations the technology they need today to support agents working from home, in the field or in a hybrid model – all in one system.

Join the event at United Spaces and learn how Service Cloud can help you achieve happy customers.

This is a Salesforce end user event.


Registration

Talare

Marcus Daelander

Salesforce Application Specialist
Mathem

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Steven
Kimber

 Senior Account executive, Service Cloud 
Salesforce

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Helya
Persson

Senior Account executive, Service cloud

salesforce

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Kanogo
Njuru

PRINCIPAL SOLUTION ENGINEER, SALESFORCE

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Agenda

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14:00

Registration

 14:30

Welcome and introduction

14:35 

The Future of Service with Salesforce
Steven Kimber, Salesforce

14:50

Customer case: Journey to a Unified Contact Centre
Marcus Daelander, Mathem

15:05

Contact center Experience - Storytelling demo
Kanogo Njuru, Salesforce

15:25

Closing words

15:35

Mingle and AW

18:30

Event ends

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