Service Connect Berlin

Monday

July

2024

PDT

1:30PM

–

2:00PM

PDT

1:00pm ET

Session Title

Session description goes here. Session description goes here.

SPEAKER NAME • SPEAKER NAME

Speaker Name

Speaker Title

Thursday

July

2025

1:00PM

–

5:00PM

Service Connect Berlin

View Agenda

Join Us This July at Service Connect Berlin

Be part of a dynamic gathering for trailblazers redefining Customer Service in the digital age. Learn how leading organizations are adapting to rising expectations and increasing operational demands. Get an inside look at the Salesforce platform — from Service Cloud and Customer 360 to Data Cloud, Agentforce, and Einstein 1 — and discover how AI is powering faster, smarter, and more connected service at scale.

Share ideas, gain fresh insights, and help shape the future of service.

Reserve your spot today.

What to Expect

1:00pm CET

Welcome & Opening Remarks

Kick-off and overview of the day’s focus: driving service transformation through strategy, technology, and AI.

With ante brcic

1:10pm CET

Service 2025: Strategy, Skills & Transformation

Explore how modern service organizations are evolving to meet rising customer expectations and operational demands.

With ante brcic, Julia drothen

1:30pm CET

AI & Agentforce for Autonomous & Assisted Service Experiences

Dive into the practical side of AI and how it's transforming every level of service delivery: Self-Service, E-Mail, Agents and more.

With ante brcic, Julia drothen

2:30pm CET

Data as Foundation for Scalable, Intelligent Service

A look at the Salesforce Data Cloud powering the next generation of service.

with nico przigode, Horst Urlberger

3:30pm CET

Open Discussion & Expert Exchange

Engage in collaborative dialogue to close the loop and deepen insights:

• Moderated Roundtable
• Audience Q&A and Sharing of Best Practices
• Key Takeaways & Closing Remarks

with all speakers

Speakers

Julia Drothen

Associate Solution Engineer, Salesforce

Ante Brcic

Cloud Account Executive, Salesforce

Nico Przigode

Principal, Account SE, Salesforce

Horst Urlberger

Cloud Account Executive, Salesforce

Salesforce.com Germany GmbH

The Salesforce office is located at Kurfürstendamm 194, 10707 Berlin, in the Haus Cumberland building. Easily accessible via U-Bahn (U1/U9 to Kurfürstendamm), S-Bahn (Savignyplatz), or several nearby bus lines.

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