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Phone is still consistently named as one of the most preferred channels for customers. And it’s preferred for specific types of inquiries - those that are complex, urgent, challenging or emotional. That means the stakes are high - customers want help immediately, and they want their question resolved by the first person they speak with.

 
Do you want to learn how you can transform your call center with proactive and personalised service to resolve cases efficiently and speed up call resolution? Then join us for the virtual masterclass around Service Cloud Voice on 6 July.

With Service Cloud Voice you can easily bring together voice conversations, digital channels, and CRM data in real-time. During the masterclass, you will get familiar with Service Cloud Voice features and functionalities, and learn how it optimises both customer and agent experiences. Step by step you will

•  learn how to configure a matching Amazon Connect instance
•  understand how easily you can control incoming calls and leverage AI and next best options to optimise the experience of your voice channel
•  discover how you can use the Amazon Connect Voice flow functionality to define the process that your customer experiences with your contact center from start to finish.

 
Register now, as spots will be limited! See you soon.

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