We hope that you were impressed and inspired by the presentations, live demos and speakers from our experts and customers! We sincerely hope you also took advantage of the great opportunity to network and share your experiences.
In case you were not able to join, we look forward to welcoming you at one of our future events and summarised some impressions here.
We are living in a new world. From a slowing economy with high inflation rates and skyrocketing energy costs to the first signs of future climate conditions. Businesses need to keep pace to stay connected to their customers while reducing costs and increasing efficiency. Together with Breitling, we show how technology can help meet these challenges and find new solutions for this new world.
Companies nowadays collect massive amounts of data about their customers, but most of them struggle to consolidate and activate this data in real time. Join us in this session to discover how Salesforce Genie powers the first-ever real-time CRM, allowing businesses to create the best customer experiences, which feel like magic.
In this short and crisp session we invite you to discover how Swiss financial services providers leverage Salesforce to thrive in times of macroeconomic challenges, followed by a panel discussion with Helvetia to gain valuable insights into how your company can benefit from Salesforce. Do not miss this chance to get your questions answered in an interactive Q&A session.
Hear from Retail & CG trailblazers how they are tackling today’s economic challenges while delivering personalised experiences at scale. We have the pleasure to welcome top brands on stage. Plus, we’ll get hands on during a demo of how to leverage digital tools that unlock automation and drive efficiencies while keeping the customer at the center.
Join our breakout session and learn why Sonova, Bystronic and Swissbit selected Salesforce as the strategic partner for their digital transformation. Following a general introduction to our leading solutions for Manufacturing, you will hear more about their decision process and their experience with Salesforce.
Learn how to create engaging experiences in this close-up on Marketing Cloud's latest innovations. See what we have planned to help you be more efficient and get the most out of Marketing Cloud. FRONTIERS (the leading platform for scientific publications) will share with us how they aim to achieve scale and growth with Salesforce Marketing Cloud.
Providing excellent customer support is a key differentiator that can make or break the relationship with any B2B customer or B2C consumer - and it all starts with providing superior Self-Service. With Service Cloud, you can take Self-Service to new heights and improve customer statisfaction. Meanwhile, Automation & AI can help prioritize and resolve issues quicker for a seamless experience
See how top sellers use technology to be productive and gain a competitive advantage.
Automate sales rep's work in their inbox. Help prioritization via AI- lead & opportunity scoring.
Marketing automated nurturing and customer tracking provides insights to sales. Use Einstein's NLP to capure key moments in calls.
Managers excel with Einstein Forecasting and real time dashboards to manage teams.
In uncertain times like these, more than ever, being a trusted partner to your customers is a key factor for your success. See how the Salesforce Customer 360 Platform helps you gradually build a better understanding of your customers and deliver a personalized experience at each touchpoint.
Scale your business in the most streamlined and cost-efficient way, with AI and automation.
Service organisations are at the forefront of strategic shifts across industries. Learn how to place Service Cloud at the centre of your customer's experience and how this will prepare your business for future disruptions during an era of both heightened customer expectations and uncertain economic conditions.
To unlock future growth, Swiss banks need to shift their gaze towards digital marketing as a core driver. CMOs must prepare their organization to excel in the key areas of digital marketing: building a compelling digital customer experience, and creating and distributing engaging content. Discover, how Salesforce enables compelling experiences end-to-end along the entire client life cycle based on specific use cases.
Analytics are crucial in today's world and with CRM Analytics and Tableau you can get insights like never before. No matter which industry, we will show you how Analytics coupled with AI will help you not only understand every aspect of your business but take action to drive growth, cost savings, and build a competitive edge.
What is the role of technology today looking into economical, ecological, social and other challenges we are facing. Michael Loechle will be sharing his insights as the CIO of a global energy system company together with Rene Wiedemann senior Managing Director leading Industrial sector.
IWC Schaffhausen and Richemont have been building their Salesforce Platform over the years together
with their partner Merkle. They’ve been creating a unified customer view across the channels. These
investments have enabled Richemont to create a unique customer experience, serve their clients better
and launch highly personalized marketing campaigns faster. Online and offline.
The job market is changing - new knowledge and skills are needed. For the Salesforce ecosystem alone, we expect 81.600 net new jobs in Switzerland by 2026. Find out in our discussion panel why companies need to endorse learning new skills and further education to remain successful. Particularly, reskilling opens up completely new career opportunities for motivated talents.
Learn from Sustainability leaders about offsetting businesses emissions with carbon credits, and why it is important to measure and reduce our emissions now. Get insights on how to deal with the ever growing and complex requirements of Sustainability regulations, and what is seen as key steps that need to be taken in order to standardize reporting.
Join PwC Switzerland’s panel of industry experts and market leaders as they discuss the changing pace of marketing and how what we do today will impact the future. Learn more about the latest trends and how CDP is helping us plan real-time marketing to ensure a connected customer journey – and create the competitive edge.
How can a sound B2B Commerce solution drive revenue growth and reduce costs? How should companies react to rising customer and partner demands for self-service channels? How should you evaluate the opportunities for automation and drive cost reduction? What are the critical elements of good B2B Commerce implementations? Learn how IBM helps companies to achieve success with Salesforce B2B Commerce.
Find out how Capgemini and Breitling teamed up on the road to Net Zero; how common visions and values accomplished collaboration, engagement of full ecosystems and lead the way with Net Zero Cloud, to get the future we want.
Experience in a interactive and live demo session, how customer service is accelerated by empowering your service agent with end-to-end automation tools. During the session Salesforce Service Cloud will be triggering automated updates on legacy Order Management System and Netsuite. It will showcase a perfect example of customer service cost takeouts in day to day work.
Do you hire and promote diverse talent in your workplace? We believe that business is the greatest platform for change and companies play a key role in reducing inequalities. Join our session to learn about diversity initiatives & best practises in Switzerland and get inspired by real stories of equality advocates.
We are in a new and disrupted world. Connecting with your customers to provide a personalised experience is a challenge and will get harder than ever. Siloed data and the cookieless future are just some of the many challenges organisations are facing. We’ll take you through a phased approach to build the right data strategy across Marketing, Sales & Service to ensure you succeed in the future.
Salesforce helps you to achieve your goals– be it to scale-up or to optimize your business.
Not convinced? Learn more about the success story of PriceHubble, the leading AI analysis and data company for the real estate industry. Helene Ackermann has over 20 years of experience in IT sales and tells us how Salesforce helps her in the strategic and operational management of the business.
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