Join us at Salesforce Live Johannesburg for the thought-provoking content, practical demos, and actionable tips and takeaways that'll help you on your digital transformation journey. From ensuring data security and compliance, to delivering service excellence, to building sustainability into your business, there's a topic for everyone.Â
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So, register for your space now, and get ready for a day packed full of inspiring customer stories, exciting announcements, and networking opportunities – all brought to you by top Trailblazers and Salesforce experts.
Opening Keynote: How the Future Works
There's no denying we're in a new world: new channels, new stakeholders, and new expectations are changing how we connect with customers. But this isn't just a new chapter for businesses. This is a whole new story. So, it's time to take a fresh look at how the future works. Join Zuko Mdwaba & Linda Saunders as we dive into the power of trust, Trailblazers, and true customer-centricity.
Breakout Session 1: The Race to Net Zero: Put Sustainability at the Heart of Your Business
The climate crisis is the greatest risk – and the greatest opportunity – any generation has ever faced. It's of critical importance to the survival of our planet, and tackling its causes is growing more urgent by the day. Join us to see how you can take your business net zero, now – and learn about what Salesforce is doing.
Breakout Session 2:Â Get Ready for the Future of Work: the Slack-Powered Digital HQ
With remote working becoming the norm, a physical HQ is only one way to keep your people engaged, collaborating, and happy. These days, you need a Digital HQ too. Find out why Slack is the foundation of the work-from-anywhere workforce – and how it can unlock more value from your existing tools.
Partner Theatre: CloudSmiths
Surrounded by Data but starved for actionable Insights?
Data and analytics are now vital to business strategy, adding significant value to digital transformation initiatives, with true personalization becoming a business necessity. Join our panel of experts as we uncover trends and technologies shaping the future of how we connect with customers.
Breakout session 3: Yoco Technologies: How to Maintain Customer Intimacy at Scale
Leveraging customer intimacy in tech is often overlooked, especially at scale, but it is what makes the biggest impact on customer value. Hear from Ronald Makomba, Head of Customer Success, to find out how Yoco is doing exactly this.
Breakout session 4: Telcos: Your Challenges and Opportunities in Digital TransformationÂ
Digital transformation is often used as a catch-all phrase: it includes everything from automating one or two sales processes, to rebuilding entire departments. And this means that every industry faces different challenges – and can explore unique opportunities. So, join one of Salesforce's Telco experts to understand how you can make digital transformation work in your telecoms organisation.
Partner Theatre:Â WEKU
Unify your data to anticipate customer needs with Salesforce Marketing Cloud - powered by Weku Speaker.
With 13 years of experience, WEKU empowers Standard Bank to leverage the Salesforce Marketing Cloud platform, unifying visitors, leads and customers data to deliver cutting-edge personalized omnichannel communications.
Join WEKU and Neil Pryce, Head of Salesforce at Standard Bank, to find out how the right partnership can pave the way to successful adoption.
Breakout session 5: Trailblazer Panel Discussion
Hear Trailblazers from different industries – from financial services to automotive – talk about everything from digital transformation to changing customer expectations in this cross-industry panel discussion.
Breakout session 6: Exploring What Loyalty Means in the 21st Century
Loyal customers are the cornerstone of your organisation's success – but what does it take to develop loyal customers for life? Join us to find out just how important loyalty is in the 21st century, and how you can build a loyalty programme that attracts and retains your best customers.
Partner Theatre: EXAHÂ
The Salesforce Factory - Catalysing your organisation to deliver successful and impactful Salesforce projects using the resources and skills you already have
Conquering Everest: Mastering the sometimes surprising elements that lead to reliably delivering world class Salesforce Projects, and how to apply them in your project and your organisation, no matter how far you are down the Salesforce path.
Breakout session 7: Lessons in Leadership: How Leaders Can Make Digital Transformation a Success
What kind of leadership do companies need during digital transformation? What’s the meaning of good leadership? Join Antonio Sciuto and learn from his experiences working with executives all around the world, as well as his time at Nestle.
Breakout session 8:Â IBM
Enhance Data Security and Compliance on the World's #1 Trusted Platform
Trust has never been so important: 48% of consumers stopped buying from a company over privacy concerns. Which means businesses without a data management program are at risk – not just of regulatory issues, but customer retention too. Join us to learn how you can stay safe, secure, and compliant, without slowing down innovation.
Partner Theatre:Â Digital Liberation in the era of the purpose driven customer IBM Consulting
Join IBM Consulting as we explore the opportunity of Digital Liberation across multiple dimensions including sustainability, security, resilience and overall transformation.
Breakout session 9:Â Why Every Business is a Commerce Business
These days, every business is a commerce business. But to make it work, it needs to be personalised, connected, and built around your customer. Join us – and Trailblazer Richard Fritz from Distell – to find out how to make this happen.
Breakout session 10: How to Create Seamless Digital Experiences, Faster
About to embark on an ambitious digital project? Then you'll want to join this session to learn how to use MuleSoft to speed up the transformation – and hear some best practices and top advice around integration and APIs.
Partner Theatre: Tech Mahindra
CONNECTED WORLD. CONNECTED EXPERIENCES Tech MahindraÂ
Breakout session 11:Â From Expectation to Experience: How to Delight Your Customers in Every Step of their Journey
Every step of your customer's journey with you – from their first online interaction to how employees answer their emails – has a huge impact on the overall customer experience. So, how can you make sure every moment ladders up to brilliance? Join us for this session to find out.
Breakout session 12: How to Grow Lifelong Customers with Service Excellence
Customers have high expectations when it comes to the service your company delivers. But with siloed data, growing demands on employees, and disparate systems, providing the service you aspire to is tough. Join this session to find out why connection is at the heart of great service – and how you can use technology to scale empathetic interactions.
Partner Theatre:Â BlueSky
The Power of One
Customers today, more than ever before are craving one on one hyper-personalised attention and only those brands who can maintain the human touch through their customer’s journey will continue to win the pockets of our economy. Join BlueSky as they share the power of speaking directly to your customer’s needs, bringing them back for more and ensuring a promising lifetime journey together.
Breakout session 13: Empowering Organisations to Find Success on the #1 Analytics Platform, Tableau
Delivering a great customer experience is more important than ever and the key ingredient to providing better experiences is truly understanding your customers. But how do you better understand your customers? The answer is all within the data! Tableau's mission has always been to help people see and understand their data. Join us to learn how analytics can supercharge your Salesforce investment.
Breakout session 14: How SMEs Transform Customer Experience, Grow, and Go Global with Salesforce
Trailblazing SME Lender, Merchant Capital, supports businesses that don’t have access to traditional funding solutions, specifically for retail SMEs in South Africa. Find out how this innovative SMB is changing the game for entrepreneurs – with Salesforce.
Partner Theatre:Â The New Equation
The New Equation is a future that is human-led and tech-powered. For us, people and technology work hand in hand. Our formula is simple: we deliver bold ideas, solutions which are human-led and tech-powered and meaningful experiences which deliver real-life results. Speaker: Jesse Twum-Boafo
Breakout session 15:Â Three Ways to Accelerate Growth from Anywhere with Sales Cloud 360
As we adapt to the digital-first world, many companies are looking for ways to unlock growth potential across every channel. To grow, they need their sales teams to be as engaged, enabled, and productive as possible, as well as equipped to drive customer success from anywhere. In this session, learn how you can sell faster, at a larger scale, and with more automation than ever before.
Breakout session 16:Â Five Steps to Long-Term Success in Standard Bank's Transformation
We are in a digital-first, decentralised world, which means we’re connecting with one another in new ways… But this is harder now than it ever was before. If there’s anything the last few years has taught us, it’s that a changing world – and new ways of connecting – also opens up immense opportunities for those who take action. Join Trailblazer Standard Bank to find out how the financial services leader is transforming into a digital-first, client-centric organisation trusting Salesforce in their journey to secure long-term success.
Partner Theatre:Â Wunderman Thompson Consulting
9 Steps to retain brand relevance.
Wunderman Thompson will share a practical framework for retaining brand relevance in our day and age, along with customer case studies where this has been done successfully.
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