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Monday, February 27

10:00 am

New Salesforce for Communications Innovations

Speakers:

David Fan - General Manager, Communications Cloud, Salesforce

Meena Ganesh - Product Marketing, Communications Cloud, Salesforce

10:45 am

Data Silos to Data-Driven: Transform Faster with MuleSoft

Speakers:

Cindy Chang - MuleSoft Product Marketing, Salesforce

Prakhar Srivastava - Principal Client Architect, Salesforce

11:30 am

Contact Center for Communications with Telecom Argentina

Speakers:

Veronica Caste - BSS Systems Manager, Telecom Argentina

Clara Bianchetti - Account Director, Salesforce

Jonathan Phillips - Senior Director, Product Marketing, Salesforce

12:15 pm

Driving Comms Cloud Success — Practitioner Perspectives with IBM

Speakers:

Rahul Kumar - Senior Partner & Vice President, IBM

Rick Gaetano - Senior Director, Salesforce

Catherine Sloan - VP Professional Services, Salesforce

1:00 pm

Transformation Perspectives with Capgemini and Aria

Speakers:

Abhi Soni - Portfolio Leader CMT, Capgemini

Akil Chomoko - VP Product Marketing, Aria

Oisín O'Connor - Sr. Director, Communications Industry, Salesforce

1:45 pm

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Role of Industry Standards for B2B2X Marketplaces

Speakers:

Ajay Rane - Global Head for IoT Strategy & BD (Telco BU), Amazon Web Services

Abhi Sur - Senior Director, Product Management, Salesforce

2:30 pm

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A Moonshot — Outstanding CX at NOS for B2C and B2B Segments

Speakers:

João Aroeira Gonçalves, IT Delivery and Transformation, NOS

Thomas Stenius, Managing Director, Accenture

3:15 pm

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API Journey at Deutsche Telekom Global Carrier with Enxoo

Speakers:

Katalin Szigethy - Business Solutions Development Manager, Deutsche Telekom Global Carrier

Maciej Simm - Head of Innovation, Enxoo

4:00 pm

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Telco Cloud BSS: Delivering Omni-Channel Digital Experiences

Speakers:

Thomas Stenius - Managing Director, Accenture

Ivano Melegatti - Managing Director, Accenture


Tuesday, February 28

9:30 am

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Get Real-Time with Salesforce Case Swarming on Slack: OT/IT Convergence on Qualcomm Awareâ„¢

Speakers:

Mohammed Ansari - Sr. Director, Business Development, IoT, Qualcomm

Charlie Isaacs - VP and CTO for Customer Connection, Salesforce

10:00 am

Nokia: Enabling Frictionless B2B Sales with 5G

Speakers:

Dr. Srinivas Bhattiprolu - Global Head- Pre-Sales & Advanced Consulting Services, Nokia

Kishore Sannidhanam - Vice President, Industry Advisor - Communications and Media, Salesforce

10:45 am

AT&T Leverages Salesforce and Snowflake in Data Transformation

Speakers:

Dave Whittington - Assistant VP of the Chief Data Office, AT&T

Roddy Tranum - Assistant VP of Channel Performance Data and Tools, AT&T

11:30 am

TPG Telecom — B2B Sales and Service Transformation

Speakers:

Jeremy Howe - GM Product & Marketing, TPG Telecom

12:15 pm

Driving Comms Cloud Success — Practitioner Perspectives with Accenture

Speakers:

Thomas Stenius - Managing Director, Accenture

Rick Gaetano - Senior Director, Salesforce

Catherine Sloan - VP Professional Services, Salesforce

1:00 pm

How BT Uses Slack to Innovate at Scale with Automation

Speakers:

Sandeep Deerhe - Senior Manager, Engineering Office, BT

Deirdre Byrne - AVP Sales, Slack

1:45 pm

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Web3 Strategies for Brands: Navigating the Future with Confidence

Speakers:

Max Comparetto - Co-Founder Salesforce Web3 Studio, Salesforce

Alexandre Lemarchand - Vice President of Global Sales & Partnerships, Ledger

Jean-Marie Pierron - Vice President High Tech Industry, Salesforce

2:30 pm

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End-to-End Slice for 5G — Powered by MEF and Communications Cloud

Speakers:

Daniel Bar-Lev - VP Strategic Programs, Business Development EMEA, MEF

Abhi Sur - Senior Director, Product Management, Salesforce

3:15 pm

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Driving Innovation with the Siemens Xcelerator Marketplace

Speakers:
Gerhard Kress, SVP of Siemens Xcelerator Portfolio, Siemens

Jean-Marie Pierron - VP, Tech Industry Solutions, Salesforce

4:00 pm

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Transform Mobile Moments with WhatsApp

Speakers:

Kyle Jenke - Global Director, Business Messaging, Partner Sales, Meta

Jonathan Beeston - Director, Product Marketing, Salesforce


Wednesday, March 1

10:00 am

Engage and Retain Customers at Scale with Digital Marketing

Speakers:

Jonathan Beeston - Director, Product Marketing, Salesforce

10:45 am

Deliver the Perfect Order with Salesforce for Communications

Speakers:

Meena Ganesh - Product Marketing, Communications Cloud, Salesforce

Thomas Jenket - Solution Engineer, Communications, Salesforce

11:05 am

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Get Real-Time with Salesforce Case Swarming on Slack: OT/IT Convergence on Qualcomm Awareâ„¢

Speakers:

Mohammed Ansari - Sr. Director, Business Development, IoT, Qualcomm

Charlie Isaacs - VP and CTO for Customer Connection, Salesforce

11:30 am

How T-Mobile is Enabling Digital Relationships with Customers

Speakers:

Meg Knauth - VP, Digital Platform Engineering, T-Mobile

Catherine Sloan - VP, Professional Services, Salesforce

12:15 pm

Driving Comms Cloud Success — Practitioner Perspectives with Capgemini

Speakers:

Aurélie Lesouef - Senior Director - Digital Transformation, Capgemini

Rick Gaetano - Senior Director, Salesforce

Catherine Sloan - VP Professional Services, Salesforce

1:00 pm

The Cloud Journey at Telefónica Group with MATRIXX

Speakers:

Javier Garcia - Head of IT Architecture, Global CTIO, Telefónica Group

Marc Price - CTO, MATRIXX Software

1:45 pm

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Deutsche Telekom MMS: Sustainability Solutions in B2B

Speakers:

Nicole Fischer, Head of Sustainable Portfolio, Deutsche Telekom MMS

Tina Steiger, Sustainability Solutions Expert, Deutsche Telekom MMS

Kristin Wölfer, Salesforce, Corporate Marketing Senior Analyst

 

2:30 pm

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Transforming Customer Experience with HKT

Speakers:

Andy Chan - SVP, Head of Application Services, HKT

Chin-yee Tan - AVP, Head of PMO, HKT

Kenneth Chen - Telco Industry Lead & Account Partner for HKT, IBM Consulting Hong Kong

Sony Han - Customer Transformation Service Line Leader, IBM Consulting Hong Kong

3:15 pm

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Efficiency Unlocked: Telefónica's Move to Modern Integration

Speakers:

Andrés Del Zotto - Head of Business Digitalization (B2B), Telefónica

Prakhar Srivastava - Principal Client Architect, Salesforce

Rafael Escaño - MuleSoft Senior Manager Customer Success, Salesforce

4:00 pm

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Beyond Digital: Accelerating Technology Adoption with PwC

Speakers:

Paul Leinwand - Principal, Strategy, PwC

Greg Adams - Partner, Salesforce Consulting, PwC US


Thursday, March 2

10:00 am

Deliver the Perfect Order with Salesforce for Communications

Speakers:

Meena Ganesh - Product Marketing, Communications Cloud, Salesforce

Thomas Jenket - Solution Engineer, Communications, Salesforce

10:45 am

New Salesforce for Communications Innovations

Speakers:

Meena Ganesh - Product Marketing, Communications Cloud, Salesforce

11:30 am

Contact Center for Communications

Speakers:

Jonathan Phillips - Senior Director, Product Marketing, Salesforce

Paul Irwin - Lead Solution Engineer, Salesforce

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