Digital labour — the collaboration between human employees and AI agents on strategic tasks and day-to-day operations — is rapidly moving up the agenda for public sector leaders across Europe. A new IDC survey of 511 European public sector administration and IT decision-makers reveals both the scale of this shift and the challenges organizations face in moving from early pilots to real transformation. Join IDC Research Director Massimiliano Claps and Salesforce Area Vice President Claus Hansen for a panel discussion on the findings and recommendations of this research.

•  79% of European public sector respondents believe digital labour will reshape work — with most workforces expected to consist of humans and AI agents collaborating on strategic tasks within five years. We'll explore what this means for workforce planning, and how leading organizations are already structuring for this shift.

•  Organizations are moving from AI pilots to full integration, with 67% planning to increase investment in predictive and generative AI, and 60% in agentic AI. We'll discuss what a successful scaling strategy actually looks like.

•  The top expected outcomes of digital labour include enhanced decision-making, reduced costs, and increased workforce productivity. But expectations and results aren't the same. We'll unpack the critical success factors that determine whether your organization gets there.

•  Walk away with recommended next steps for scaling your AI and digital labour efforts — grounded in what your European public sector peers are doing and what the research says works.

Download the IDC Infobrief here if you wish to read it before the webinar.

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