Monikanavainen ja monikielinen asiakaspalvelu

RSVPs Closed

Keskiviikko

14. kesäkuuta

2023

08:30

–

09:00

Monikanavainen ja monikielinen asiakaspalvelu

Tallenne

RSVPs Closed

Tervetuloa kuulemaan modernista Salesforcen asiakaspalveluratkaisusta ja Fluenticista, jotka yhdessä mahdollistavat asiakaspalvelun monikanavaisesti ja monikielisesti ja joka on yksi suosituimmista ratkaisuista julkishallinnon asiakkaillemme.

Mitä tämä käytännössä tarkoittaa?

Salesforcen asiakaspalveluratkaisu kokoaa samaan näkymään kaikki asiakkaaseen liittyvät interaktiot, prosessit ja datapisteet. Asiakaspalvelutyöntekijä näkee hetkessä aiemmat asioinnit, viestiketjut ja vaikkapa laskut, eikä hänen tarvitse haalia tietoja klikkaillen eri järjestelmien välillä.

WhatsApp, soitto, sähköposti, itsepalveluportaali, sosiaalinen media, tekstiviestit tai mobiilisovellus. Asiakas itse päättää, mitä kanavia hän haluaa käyttää yhteydenottoon. Salesforcen asiakaspalveluratkaisu tukee niistä kaikkia.

Fluenticin ratkaisun avulla taas tuodaan tekoäly asiakaspalvelun monikielisyyden tueksi, joka mahdollistaa viestinnän asiakkaiden kanssa lähes 80 kielellä nykyistä henkilöstöä käyttäen.

About the event

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Puhujat

Antti Kastén

Lead Solution Engineer at Salesforce

Pyry Heinonen

Key Account Manager at Fluentic Oy

Agenda

1:00pm ET

Welcome and Introductions

Session description goes here. Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams.

Marie Rosecrans

1:00pm ET

Plenary Session

Session description goes here. Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams.

Daymond John • David Heath • Randy Goldberg

1:00pm ET

Roundtable Discussion: “What Makes an Effective Virtual Event?"

Session description goes here. Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams.

Amanda Brinkman

1:00pm ET

Session Title

Session description goes here. Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams.

Speaker Name • SPEAKER NAME • SPEAKER NAME

FAQs

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Watch us

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Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Testimonials

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Celia Martinez, Celia Martinez, SVP Marketing, Caterpillar

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