In the era of instant, personalized support, the contact center is undergoing a radical transformation. Moving to an agentic contact center isn't just about efficiency; it’s about leveraging AI to automate routine tasks and provide intelligent workflows that empower your agents to focus on high-value human interactions. To lead this shift, Salesforce recently launched the Agentforce Contact Center offering—the first-ever agentic solution that brings voice, digital channels, data, and AI together directly inside Salesforce without clunky integrations. This unified platform features native telephony with built-in IVR and intelligent routing, a cohesive workspace for reps and supervisors, and advanced analytics for a complete view of your service operations.

An Exclusive, Collaborative Experience

You are invited to join us for this one-of-a-kind workshop led by senior Salesforce Solution Engineers and the Agentforce Contact Center Product Team. This is a fantastic opportunity to dig deep into the technology and collaborate with innovative industry peers. Whether you are looking to troubleshoot specific challenges or brainstorm new ways to delight your customers, you'll be working alongside the very experts who are building and implementing the future of service.

What to Expect

This isn't just a demo—it’s a guided, hands-on experience. You will work within a Salesforce trialforce org to configure cutting-edge technology and walk away with the confidence to build and scale your own agentic contact center.

The innovation doesn't have to stop when the workshop ends. You will continue to have access to your hands-on environment for an additional three weeks, allowing you to share your progress and demonstrate the potential of these tools to your broader organization.