You've moved past "should we use AI." The question is whether you can trust it to deliver real ROI. On November 17th*, see how, when the latest Salesforce innovations come to Brussels. Explore 16+ sessions, live demos, hands-on training, and customer stories.
*Last details email will be sent on NOV 16.
Salesforce's Named Agents impacting the Agentic Enterprise
Salesforce is no longer just a platform you log into. It's becoming a team you work alongside. Named agents like Piper, Casey, Fin, and others represent a shift to purpose-built digital colleagues, each designed with a distinct role, personality, and set of skills to support sales, service, and business operations.
Transform raw, unstructured documents into high-value insights with Document AI
Documents like contracts, invoices, and forms hold critical business data, but when they're unstructured, that data stays locked away and unusable for automation or analysis. This piece shows how Document AI in Data 360 solves that problem by automatically converting unstructured documents into structured, queryable data — ready to feed into Agentforce for intelligent automation across data, AI, and CRM.
Trust agents to act on your behalf
Most AI agents stall before they deliver value, and it’s rarely the model. Agents fail when they can’t rely on what they know or on what they’re allowed to do. This session looks at why AI projects lose momentum, and what it takes to trust agents to act on your behalf: trusted data, secure actions under clear guardrails, and predictable costs. You’ll leave with a practical way to think about turning AI into real ROI. Then go deeper in the two sessions that follow: one on the data agents rely on, one on the actions they take.
Trusted data: what your agents rely on
Agents are only as good as the data behind them. See how catalog, quality, governance and mastering make your data findable, trusted and ready for agents. In the demo, an agent answers a customer question from governed data. It builds on the data estate you already have, with no rip-and-replace. Up next: how those agents act on that data, securely and under control.
Trusted actions: what your agents do, at scale
Picking up from trusted data, the hard part is no longer building agents but scaling and governing them. See how Agent Fabric works as one control plane: governance across your agents, including third-party gateways; agent outcomes on your existing APIs via MCP Bridge; and cost control. We’ll also cover how to get started.
Driving the Future of Public Service: Discover New Public Sector Innovations Powered by Agentforce and AIforce
Discover how Missionforce helps public sector agencies streamline critical workflows while driving agility, resilience, productivity, and measurable impact. See how Agentforce, delivered through AIforce, brings trusted, secure AI to the places where citizens, employees, and agents already work. We’ll show how to automate services securely and use the Headless Toolkit to embed intelligent, agentic experiences across any platform.
Clean Data, Trusted AI: The Data Foundation for Public Services
Successful AI starts with data you can trust. Discover how Informatica helps public sector organizations connect, clean, govern, and master their data, giving AI agents and teams one reliable view of citizens and services. See how it works with Data 360 and MuleSoft to provide Trusted Context for Agentforce, and leave with practical first steps to make your data AI-ready.
The Nonprofit of the Future in Action: A day in the life with Nonprofit Cloud, Claude and Slack
See how various people at a nonprofit of the future react to a real-world event. Find out how internal staff, donors and volunteers stay aligned and up-to-date thanks to Nonprofit Cloud, Claude and Slack, and leave with a clear picture of what innovation can mean for your nonprofit.
Public Sector Community Connection: Customer-to-Customer Networking Session
Connect with fellow clients who are actively using our solutions and experiencing real-world results. This open networking time is your opportunity to share best practices, troubleshoot common challenges, and discover innovative ways your peers are achieving success.
This is also an opportunity to catch up with your dedicated Account Manager in a casual, open environment. This is your chance for an informal check-in, to get a quick answer to a question, or share immediate feedback.
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