Our world has changed. Join us at Salesforce Industries Summit to learn from leaders who are revolutionizing their companies in an all-digital, work-from-anywhere world. Discover how they're driving success from anywhere, connect live with industry and product experts, and get the first look at our latest innovations for accelerating your time to value.
Keynote: Pivoting to Digital to Capitalize on 5G and Beyond
CSPs are evolving from connectivity providers into purveyors of connected experiences enabled by 5G. Along the way they’re going digital to simplify and unify the customer experience, accelerate time to market, and create a more agile organization. Tune in to hear leaders from T-Mobile and Telefónica Germany discuss how they're creating seamless digital experiences that delight customers and support growth.
Get an in-depth look into how communications organizations are driving growth with simplified experiences and digitized sales, commerce, and service processes.
Keynote: Accelerating Your Transition to Clean Energy
Broad, cross-stakeholder engagement is key to the transition to clean energy and sustainable resources. Learn how digitalization fosters new energy solutions — with customers at the center. We talk with two industry leaders who show two paths to becoming sustainable energy suppliers of the future.
Get an in-depth look into how energy and utilities organizations are reinventing customer and employee experiences, driving efficiency in the quote-to-contract process, and transforming contact centers to deliver seamless customer engagement.
Keynote: Accelerate Digital Transformation Beyond CRM
Financial Services leaders are facing demands to rapidly transform their organizations for stakeholders everywhere — beyond customers, to investors, employees, and their communities. Join our keynote to hear your industry peers’ insights and new purpose-built innovation to transform beyond CRM in banking, wealth and asset management, and insurance.
Get an in-depth look into how financial services organizations are optimizing sales performance, strengthening customer relationships, and rapidly innovating in response to the needs of their customers.
Keynote: Building The Platform for Public Services
Public sector innovation is contributing to a wave of digital transformation that is creating new ways for agencies to deliver mission-critical services. Learn how our communities realize the value of this transformation and how citizens, businesses, and the global workforce experience the impact in their daily lives.
Get an in-depth look into how government and public sector organizations have leveraged the latest technology to rapidly transform and deploy responsive digital-first solutions, which previously would have taken years to implement, in weeks and months.
Keynote: Transform for the Next Normal in Health
As market dynamics, industry regulations, and consumer expectations shift, evolving to digital solutions in Healthcare and Life Sciences is key. Learn how organizations use a digital system of engagement to automate processes, connect ecosystems, and elevate customer experiences. Together, we innovate to drive better experiences and outcomes, faster.
Get an in-depth look into how healthcare and life sciences organizations are driving customer-centricity by empowering their teams with data, designing best-in-class virtual experiences, and delivering omni-channel engagement.
Keynote: Accelerate Digitization to Unlock Your Value Chain
No one could have predicted what 2020 had in store. The destabilizing force of the pandemic exposed weaknesses along the entire value chain for manufacturing and automotive companies. It changed how we do business and how we connect with our customers. Join us to learn how Salesforce empowers organizations to accelerate their digital transformation and hear how leading customers are shaping the vision for the future.
Get an in-depth look into how manufacturing organizations are digitizing their businesses with fast-paced, high-impact projects that empower employees, drive accountability, and allow them to rapidly respond to the needs of their distributors and customers.
Keynote: Maximize Customer Lifetime Value with Media Cloud
Rapidly design, launch, and monetize media experiences from anywhere with Media Cloud. Maximize customer lifetime value (CLV) and accelerate your transition to customer-centricity with a unified, agile platform. Gain valuable insights from MultiChoice, Africa's leading pay TV operator, on how it is fast-tracking its digital transformation.
Get an in-depth look into how media companies are positioning themselves for growth by maximizing customer lifetime value through subscriber retention, transforming advertising and licensing sales, and driving personalized audience engagement.
Keynote: How Pandora and AB InBev Fuel Growth with Digital
More than ever, brands need to reimagine how they engage and interact. In fact, 80% of B2C and B2B customers now say the experience a company provides is as important as the product.
Join us to learn how Pandora and AB InBev are leveraging digital to transform their business and better connect with customers across B2C and B2B.
Get an in-depth look into how retail and consumer goods Trailblazers like Movado, Orvis, Land O’Lakes, Rack Room Shoes, GE Appliances, Bowery Farming and more are tackling distribution challenges, driving business agility, and elevating the consumer experience.