Join our annual housing day to explore how housing associations are turning AI ambition into real-world outcomes — improving services, empowering teams, and delivering better experiences for residents.
Please note that attendance is limited to sponsoring partners and invited Housing Associations. All registrations will be reviewed and approved.
The housing sector is entering a new phase of digital transformation. As AI moves from proof of concept to production, organisations are looking beyond potential and focusing on measurable outcomes: better resident experiences, more efficient operations, and smarter decision-making.
Housing Day 2026 brings together leaders, practitioners, and innovators from across the sector to share how they are delivering results with AI, data, and platform technologies. Through customer stories, expert sessions, live demonstrations, and networking opportunities, you'll gain practical insight into what is working today — and what comes next.
Alongside this opportunity comes growing responsibility. With Awaab's Law expanding to cover additional hazards from October 2026 and increasing expectations from the Regulator of Social Housing, providers are under pressure to deliver safer homes, stronger services, and greater accountability.
Join us for a day of insight, collaboration, and innovation as we explore how technology can help the sector meet these challenges and create lasting impact for residents and communities.
Join Salesforce housing leaders as they open Housing Day 2026 with an overview of the trends, technologies, and challenges shaping the sector. From the rise of the agentic housing enterprise and the growing importance of trusted data, to evolving regulatory demands and customer success stories already delivering value, this session sets the context for a day focused on practical innovation and real-world impact.
The housing sector faces unprecedented pressure: rising demand, increasing regulation, higher customer expectations and growing financial constraints. In this keynote, Andy Lomas, Chief Executive of Magenta Living, shares his perspective on where the sector is now, where it is heading and what housing providers must do differently to succeed. Drawing on Magenta's own transformation journey, Andy explores how technology, AI and connected data can help organisations move from reactive service delivery to genuinely customer-focused decision making. He will discuss the importance of collaboration, place-based partnerships and organisational culture, and share practical lessons from using Salesforce and digital innovation to support better outcomes for customers, communities and colleagues.
Hear from Yorkshire Housing as they discuss their Salesforce journey, from implementation through to realised value and future ambitions. This session will explore the impact of digital transformation on colleagues and residents, and the role technology will continue to play in delivering better outcomes across the organisation.
Join Jude Comber from Alscient to discover how smaller housing providers can break free from restrictive legacy Housing Management Systems and
move to a modern, flexible Salesforce platform at pace. Explore Alscient’s approach to housing transformation, using proven accelerators designed specifically for the sector to reduce complexity, implementation time and risk. Learn how these ready-to-deploy capabilities provide the foundations housing providers need while retaining the flexibility to meet their individual requirements.
Jude Combe, Account DirectoR, Alscient • Jez Taylor, Director of IT, Brighter Places • Ben Thomas, Executive Director, Service Excellence and Innovation, Housing Solutions • Sam Denslow, IT Manager, Housing Solutions • Nigel Lee, Director of IT, Cardiff Community Housing Association • Rebecca Umaru, Business Analyst, Cardiff Community Housing Association
Awaab's Law has quietly turned tenant communication into a compliance requirement. This session will cover how a connected tenant record and proactive, logged multi-channel contact help housing teams hit statutory timeframes, evidence reasonableness, and give tenants a better experience — turning a regulatory burden into an operational advantage.
Data quality is now a £400M sector challenge and a foundation for AI, compliance, and better resident outcomes. This session explores how housing organisations can build trusted, connected data to enable agentic AI, improve regulatory reporting (including TSMs and Consumer Standards), and prepare for Awaab’s Law requirements. Salesforce and Informatica will set the context, followed by a customer and expert panel, sharing real-world lessons on delivering data quality at scale.
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