1:15 - 1:20 | Welcoming Remarks From KPMG

Paul Hencoski, Head of Consulting at KPMG, opens the day by exploring how trusted data, automation, and the Salesforce platform are empowering federal agencies to deliver citizen-centered services with greater efficiency and measurable impact.

1:20 - 1:35 | Why Now: Driving Federal Efficiency with Purpose
Kendall Collins, CEO of Salesforce GovCloud, hosts a fireside chat with Manfred Boudreaux-Dehmer, CIO of NATO, on how federal agencies are reimagining workflows to boost efficiency, capacity, and trust. Learn practical strategies and real-world examples of turning vision into measurable impact across defense and civilian sectors.

1:35 - 1:50 | From Limited Resources to Limitless Capacity
Lieutenant Colonel Helén Svärd, Head of Data and Digitalization for the Swedish Armed Forces, shares how her organization is using Salesforce to expand operational capacity and collaboration. This session showcases how smarter integration can help agencies scale impact even with constrained resources.

1:50 - 2:05 | What’s Possible With AI: Agents in the Flow of Work
Experience how Slack AI and Agentforce transform government workflows by automating routine tasks and expanding team capacity. See trusted AI in action — making service delivery faster, smarter, and more responsive.

2:05 - 2:20 | Efficiency. Capacity. Trust. The Path Forward.
Salesforce leaders close the day by recapping key insights and takeaways from the Community of Practice. Learn how agencies are applying reusable playbooks to build a more efficient, trusted, and citizen-centered government.

2:45 - 2:50 | Welcoming Remarks From KPMG

Paul Hencoski, Head of Consulting at KPMG, opens the day by exploring how trusted data, automation, and the Salesforce platform are helping state and local agencies deliver citizen-centered services with greater efficiency and impact. KPMG is proud to support this Community of Practice, bringing together government and industry leaders to spotlight the transformative potential of AI in the public sector.

2:50 - 3:05 | Why Now: Driving Innovation and Efficiency

Jesse Elizondo, Assistant City Manager, City of Kyle, explores how AI and digital transformation are reshaping government service delivery. Learn how agencies are freeing capacity, focusing on high-value work, and delivering measurable impact — with practical strategies to turn innovation into action.

 
3:05 - 3:20 | From Limited Resources to Limitless Capacity
When agencies modernize platforms and processes, they multiply what their teams can deliver — even in the face of budget and staffing constraints. This panel features Kellyanne Beck, Director of Organizational Change Management at Arizona Department of Economic Security (DES), and Marc D. McCrery, Vice President of Customer Experience at the U.S. Postal Service (USPS), sharing how their organizations are using Salesforce to expand operational capacity, scale services, and amplify human impact through smarter integration.

3:20 - 3:30 | What’s Possible With AI: Agents in the Flow of Work
Experience how Slack AI and Agentforce transform government workflows by automating routine tasks, accelerating decision-making, and expanding team capacity, all while maintaining trust and security. See trusted AI in action, making service delivery faster, smarter, and more responsive.

3:30 - 3:45 | Efficiency. Capacity. Trust. The Path Forward.
State and local leaders are redefining what effective government looks like — rooted in efficiency, driven by capacity, and built on trust. Salesforce leaders close the day by recapping key takeaways and spotlighting how agencies are applying reusable playbooks from the Community of Practice to deliver a more responsive, citizen-centered government.