Join us for a hands-on session with our Service Cloud experts to discuss the first step on your path to leveraging Einstein GPT - establishing your case management process and agent console. Solve cases faster and reduce service costs - at scale - by unifying customer data and automating processes. By the end of this session, you’ll create:

- Case management process
- Customized agent interface
- Knowledge base
- Automation with macros, quick text, and flow
- Service reporting and dashboards