The AI leaders of tomorrow aren't the ones experimenting — they're the ones executing. This exclusive, hands-on workshop is designed specifically for current Agentforce and Data Cloud 360 customers who are ready to move beyond strategy and start building. Whether you're a business user or admin, this session will take you from use case identification all the way to a live agent — no engineering degree required.

Skip the hype. We're getting straight to work.

What You'll Do

• By the end of this workshop, you won't just have a plan — you'll have something built. Participants will walk away having:

• Identified and prioritized high-value AI use cases aligned to real business objectives and measurable ROI
• Built a working agent from a template using point-and-click tools accessible to admins and business users
• Learn how to estimate your Agentforce and Data 360 usage, understand how the Digital Wallet works, and walk away with a clear picture of how to maximize the ROI of what you've built.
• Designed a prompt template grounded in their own use case to take home and continue refining

What You'll Learn

• Use Case Discovery & ROI Alignment: How to identify the highest-impact workflows, attach them to business outcomes, and plan with confidence
• Agentforce 101 — For Real This Time: A no-fluff introduction to building and testing agents. We will give you our best in class agents to set up and run, no technical experience required!
• Governance, AI Ethics & Safety: Responsible AI frameworks to help your org innovate without fear
• Planning for Value & Digital Wallet: Go from building to planning. understand how the Digital Wallet works, and walk away with a clear picture of how to maximize the ROI of what you've built.
• Implementation Planning: Hands-on checklists and staffing guidance to take you from sandbox to production at home

Who Should Attend

This workshop is built for current Agentforce and Data 360 customers — specifically business users and admins who want practical, applicable skills. If you've been waiting for the "how do I actually do this" session, this is it. Whether you're leading a team, a Salesforce admin, a developer, or anyone in between, this session for you!

Make sure to bring your laptop!