Customers want personal and proactive service where they’re treated like a human, instead a case number. With the right technology, channels, and data you can scale the human touch and make seamless experiences possible. But how do you centralise all your customer service interactions so you can ensure both happy agents and happy customers?
Join us for the virtual masterclass around Foundational Service Cloud where you will
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• understand the basics of Salesforce Service Cloud, the most complete and connected service platform
• learn how empowering your agents with the full 360 view of your customers creates seamless customer experiences
• discover key capabilities such as case management, knowledge, agent productivity tools, and more.
You can watch the masterclass for free by filling out the form on this page.
A masterclass is a 60-minute deep-dive session driven by Salesforce product experts. It will give you the opportunity to see Salesforce products live in action. In an interactive way, you will learn how to leverage certain use cases for your own organisation so make sure to bring burning questions with you. The detailed agenda is as follows:
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