For all businesses, the power of feedback is undeniable. It helps you build experiences customers love, anticipate trends faster than competitors, and ultimately retain and grow more revenue.
However, 64% of companies analyze customer feedback, and only 25% use these insights to make customer decisions. Now more than ever, leaders must exceed customer expectations to outpace this market.
Join us to learn how Salesforce can make this effortless for you:
* Scale more proactive, personalized service with Salesforce Feedback Management & AI
* Engage customers on their preferred service channel for improved response rates and customer insights
* Leverage powerful CRMA dashboards to understand customer health, lifecycle trends, AI sentiments, and much more
* Automatically boost CSAT/NPS and mitigate churn risk with built-in CRM automation
This webinar includes a demo of our latest product innovations, a live discussion with product leadership, and an exclusive look into what’s next on the roadmap.
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