The Salesforce Platform is hosting a Munch n' Learn series, where you can learn about the amazing capabilities of the Platform to transform your business. This session will be covering Feedback Management.

In today’s connected world, businesses are not only expected to meet engagement expectations, they’re expected to exceed them. Beyond that, they need to understand things like sentiment and satisfaction across lifecycles. Creating those strong relationships propels businesses into growth.

 
For B2C or D2C customers, understanding customer needs means increasing customer lifetime value. For B2B customers, that means building stronger relationships that lead to increased revenue. And for employees, that means consistent opportunities for feedback that improve performance and well-being. Feedback from stakeholders is a key piece to the puzzle in understanding them.

Salesforce Feedback Management empowers organizations to improve the customer experience by automating surveys across the customer lifecycle and unifying feedback data with Salesforce data to derive meaningful insights that drive business impact and exceed customer expectations.

Whether you're using a voice of the customer/survey tool or interested in improving your customers experience, come join us on November 17th at 2pm GMT/ 3pm CET / 4pm EET