A walkthrough of the updated Agent Builder and the new Agent Script interface. We’ll show you how these tools simplify setup and help agents have more effective, consistent conversations.

As Agents take on more critical business processes, understanding how they perform and proving their value has never been more important. In this session, we'll explore Agentforce Observability, diving into the tools and techniques to monitor your agents and measure meaningful outcomes, building a compelling ROI story that resonates with your business.

Join Sufyan Ansari, Global IT Lead at Continental, for an in-depth look at the end-to-end journey of implementing Agentforce within the ContiTech division. This session will showcase six use-cases, including automated sales orders and AI-powered product recommendations, highlighting how the platform drives measurable increases in productivity and sales. Attendees will gain insights into navigating organizational challenges and technical lessons learned.

Step into the future of autonomous service as we unveil the Agentforce product roadmap, highlighting the groundbreaking features set to redefine human-agent collaboration. You’ll gain exclusive insights into our upcoming release milestones and learn how to scale your workforce with next-generation AI that thinks, adapts, and delivers.

Attendees will walk away equipped with actionable next steps to drive immediate business impact, along with a clear understanding of how our Success Plan resources can fully support their ongoing journey.