Join us for a warm welcome and a delicious lunch before we dive into the content.

Join our Salesforce hosts, as they discuss scaling Agentic AI, how to empower employees as agent orchestrators, and humanity as the ultimate competitive advantage.

See how intelligent systems can handle routine inquiries and accelerate resolution. We'll demonstrate autonomous agents in action and real-time AI assistance for human agents. Whether you're exploring AI-powered efficiency, improving customer experience, or rethinking your service operating model, this demo reveals what's possible today.

Join the session to learn how Loikka helped a Finnish private healthcare provider, replacing its slow web-form sales process with an external-facing Agentforce agent embedded on its public website. The agent lets prospective business buyers complete an entire purchase through a single natural conversation — from signable contract to seamless human handoff with full context.

Together with Ceili, WSOY is developing a B2B Webshop Customer Qualification Agent that streamlines the onboarding of new customers. This session explores how the agent has been built iteratively using agile methods – where the journey began, where the solution stands today, and what the teams have learned about combining AI, automation, and human expertise in a real-world business process.

Case classification agent is the first agent you should build for great ROI and proven AI impact. Learn more on the approach to AI transformation journey for a utilities company from generating roadmap, showing quick wins and scaling to complex use cases.

Take a moment to recharge and network during our coffee break. Enjoy a variety of refreshments and connect with other peers and speakers.

With Email-to-Case in Salesforce, AI automatically reads incoming dispute emails and all attached documents, extracts relevant details, updates cases, and links related records without human intervention. For Finnair's dispute handling team, this means significant time saved on every case, faster customer responses, and a step-change in data quality and consistency.

Details coming soon.

Qt Group built a headless CRM and a multi-agent system of 12 specialized agents on Salesforce's SOMA model to improve sales efficiency across a complex global organization. The payoff is measurable: +45% seller activity, quote approvals 5× faster, and lead processing 3× faster.

What does the future of Agentforce Revenue Management look like? Shiftlogic will demo the full power of ARM through Headless 360, delivering a consistent, composable experience across every channel, unified by a seamless agentic experience.

Join us for networking drinks at the end of the event to continue the conversations and connections you’ve made throughout the day.