During this one-hour webinar, you will learn how:
--Leverage Einstein's predictive and generative AI capabilities and enables service agents to manage customer billing and payment-related processes without ever leaving the Salesforce Service Console.
--Learn how you can participate in Communications' Cloud's first-ever Generative-AI Pilot!
--Improve sales agent productivity with enhanced Classic Journey or Guided Journey with Enterprise Sales Management
--Ensure compliance by leveraging industry-standard API's to perform address validation and serviceability checks.
Meena is a Product Marketing Manager for the Communications industry vertical, where she focuses on setting the messaging and positioning for predictive AI & generative AI-centric products and solutions, collaborates closely with product management to align with market needs, and leads go-to-market strategies for Salesforce’s Communications Cloud. Meena is a recognized subject-matter-expert in the telecommunications industry, with experience across leading technology initiatives to enhance network efficiency, reduce costs, and rollout new technologies.
Brad Pruner has worked in the communications industry for over 25 years. Through his career he has gained experience in Sales, Marketing, Operations & IT. This unique background has suited Brad well to leading larger Digital Transformation programs that have both won awards globally, and delivered impressive results in re-inventing the customer & user experience. Brad has recently joined Salesforce Industries as a member of their Communications Cloud product team where he is focused on product strategy & roadmap.
Joe has worked in the communications industry for 20+ years in both pre-sales and product management roles. He is experienced across both BSS and OSS stacks and helping service providers through their digital transformation journeys. Joe has recently moved into a product management role to help drive innovation and adopt emerging technologies.
As a Global Lead for Communications industry solutions at Salesforce, Abhi’s primary focus is to design solutions with latest technologies that would enable Communications Service Providers (CSPs) move beyond connectivity into new business models with new solutions geared for Industry 4.0. Abhi collaborates with CSPs and helps them create a more agile business with friction-free and streamlined processes using Salesforce Customer Success Platform that would increase revenue and decrease cost to serve.
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