Date TBD

Live Webinar

11:00 - 12:00 CEST

Build Better Connections with Service

Bringing Employee Experience and Customer Experience Together

This event has passed. You can fill in your details in the form to the right and receive the recording.

2022 is all about making better connections; better connections with the workforce, better connections with the customer, and using better connected technology to support this.

In a live webinar on the 11th of October, IDC CX Research Director, Gerry Brown and Head of Service Cloud the Netherlands, Salesforce, Karlijn van Lammeren will lead a vibrant discussion on how employee experience and customer experience are increasingly inseparable in a modern contact centre environment.

During the webinar, you will

• discover key contact centre and CX trends in the Benelux and Nordics region

• learn how organisations in the region optimise both their employee and customer experience

• find out how Salesforce technology is able to support this transformation.

There will be room for Q&A so make sure to take your burning questions with you.

Register your spot here. We hope you can join us!

Registration

Speakers

Gerry Brown

CX Research Director, IDC

Gerry is EMEA CX Research Director at IDC and leads their 15-person strong European CX Practice. Key areas of his CX technology research include smart personalisation, emotional engagement, customer journey adventures and customer success.

Karlijn van Lammeren

Head of Service Cloud the Netherlands, Salesforce

Karlijn is Head of Service Cloud at Salesforce in the Netherlands. As the leader of the Service team, she is building on her lifelong ambition to create one customer network and focuses on end-to-end transformations at customers.

Agenda

11:00 A.M. – 11:03 A.M.

Welcome by Salesforce

11:03 A.M. – 11:43 A.M.

IDC research findings

11:43 A.M. – 11:50 A.M.

Salesforce Point of View

11:50 A.M. – 12:00 P.M.

Recap and Q&A

Additional Content Headline

This is for additional content needed about your event.

Location

Here you can input details about the location of your event and any additional instructions you may need.

Register Now

In collaboration with

© Copyright 2021 Salesforce.com, inc. All rights reserved. Various trademarks held by their respective owners. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Legal

Terms of Service

Privacy Information

Responsible Disclosure

Trust

Contact