Back to The Future of Automotive Retail

Back to The Future

of Automotive Retail

Mar

4

,

10:00AM

GMT

Customer Success Expo

Have you taken new ideas from the sessions or questions that you would like to discuss with experts? Our product experts and our partners in the Customer Success Expo are happy to show you concrete solutions using live demos and best practices.

“

Do not go where the path may lead, go instead where there is no path and leave a trail.

Ralph Waldo Emerson, Salesforce.org.

Quote triangle

09:30

Welcome Reception:

Coffee, tea and pastries served. Three lines are allocated to each time slot.

“

Do not go where the path may lead, go instead where there is no path and leave a trail.

Ralph Waldo Emerson, Salesforce.org.

Quote triangle

Vacinity Harryhausen

CEO, Co-Founder & Chairman

This is a few lines to use as a mini bio. Should be limited to around 150 chracters. This is a few lines to use as a mini bio.

Vacinity Harryhausen

CEO, Co-Founder & Chairman

09:30

Welcome Reception:

Coffee, tea and pastries served. Three lines are allocated to each time slot.

Vacinity Harryhausen

CEO, Co-Founder & Chairman

“

Do not go where the path may lead, go instead where there is no path and leave a trail.

Ralph Waldo Emerson, Salesforce.org.

Quote triangle

Customer Success Expo

Have you taken new ideas from the sessions or questions that you would like to discuss with experts? Our product experts and our partners in the Customer Success Expo are happy to show you concrete solutions using live demos and best practices.

“

Do not go where the path may lead, go instead where there is no path and leave a trail.

Ralph Waldo Emerson, Salesforce.org.

Quote triangle

“

Do not go where the path may lead, go instead where there is no path and leave a trail.

Ralph Waldo Emerson, Salesforce.org.

Quote triangle

Back to The Future

of Automotive Retail

Salesforce are at the forefront of Innovation
for the Automotive Industry.

Watch the highlights from our dedicated
sessions for Automotive retailers.

Replay our sessions from

Back to The Future of Automotive Retail

Salesforce event

We were delighted to host our second in a series of dedicated automotive retail virtual events on the 4th of March.

Replay the content from our industry experts and learn how you can transform your business to become a; digital first, customer obsessed Dealership in the wake of the 4th Industrial Revolution.

Speakers

Matthew Simpkins

DIRECTOR-AUTOMOTIVE

UKI & EMEa

Brett Ward

CHIEF TECHNOLOGY OFFICER

H.R OWEN

Adam Gilbert

Integrate Systems

with Mulesoft

Matthew Bradshaw

SENIOR

SOLUTIONS ENGINEER

Kayleigh Potter

personalise your customer experience

Paul Underhay

ecommerce for your

dealership

Tom Gower

MAXIMISE CUSTOMER

LOYALTY

Nicolas Ochmann

SENIOR SOLUTIONS

ENGINEER

AGENDA HIGHLIGHTS

General Agenda

09:55

Welcome:

Welcome while all attendees join the main session.

10:00

Industry Update & Fireside Chat:

Matthew Simpkins will give a brief introduction joined by Brett Ward from H.R Owen giving an overview and insight on the current state and exciting changes happening in the automotive industry.

10:20

MuleSoft | Accelerating Digital Transformation in Automotive:

How API-Led connectivity with MuleSoft can accelerate digital transformation for dealers. Integrate systems and partners quickly and easily creating a Customer, Vehicle and Service 360 to deliver your business goals.

10:50

Break:

A quick five minutes break to prepare for the breakout sessions.

10:55

Breakout Sessions Begin:

All attendees will be automatically transferred into their chosen breakout session.

Breakout Session 1 | Marketing

Personalising Your Customer Experience

How Dealerships can gain greater insight of digital browsing and unify this data with both known customers and leads to enable you to personalise the digital experience.

Breakout Session 2 | eCommerce

Reimagined Digital Buying Experience

for Automotive

How to unlock and expand new revenue channels with a Customer-centric digital buying experience.

Breakout Session 3 | Service

Maximise Customer Loyalty in Automotive

How to achieve personalised and relevant customer engagement at every touch point.

How Bentley Motors Is Reimaging Its Customer Experience for the Next 100 Years

“We need to think existentially about how we compete and win in this new digital environment, and the answer? It’s all about customers for me.” Adrian Hallmark Chairman & CEO. Read more

Flashbacks from Session 2 in the series.....

Flashbacks from Session 1 in the series.....

Watch now!

Testimonials

“

Great event. Really nice to hear from the people who have lived through the implementation journey and learn from the experience.

JAGUAR LANDROVER ATTENDEE

Testimonials

“

“Great presentations, nice work all”

H.R OWEN ATTENDEE

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