Join us for a warm welcome and a delicious lunch as you complete your registration.

This short keynote is your opportunity to see the agentic enterprise in action with local customers. We'll share more details soon.

Demo of BisonAI: Europe’s first image-recognition agent built with Agentforce. It helps Bison’s customers select the right adhesive based on photos of the materials and the customer describing what they're trying to achieve. It considers safety, product, and commercial factors to leave the customer with a great experience and help them with their DIY needs. It also features self-updating functionality to always keep the agent up to date. The future is looking bright for Bison and their technological roadmap.

See how Agentforce powers every interaction, from sales to servicing, directly within the customer’s preferred channel, creating a truly personalized banking experience. Our demo showcases a seamless journey where AI-driven prospecting uncovers new opportunities, advisors receive instant, tailored insights to convert leads, and customers benefit from real-time portfolio analysis and pro-active guidance. Together, these capabilities deliver smarter engagement, stronger relationships, and a more efficient, compliant advisory process across the entire Wealth Management journey.

Discover how AI Agent solutions deliver precise and accurate technical answers sourced from various documents, such as maintenance guides and product manuals. Accessible via PC, tablet, and mobile, it combines these insights with direct access to the most relevant files, helping field technicians resolve issues more quickly and efficiently.

See how Salesforce's platform is evolving with Agentic AI, using marketing touchpoints to validate operational agreements. Our demo showcases seamless interaction between marketing, the customer, and agents to efficiently validate an appointment and provide contextualized practical information or reschedule if needed. This approach takes away any friction that might result in unexpected no-shows and drastically reduces waste of time, resources, and trust.

A leading organization modernizes case handovers by eliminating the need to navigate long email threads. Together with Biztory (Member of Spire) they built an AI-driven solution on Salesforce that instantly generates clear case and email summaries, keeping teams aligned and accelerating service operations.
In this live demo, you'll see how this customer leverages Agentforce and Case Summaries to streamline collaboration, reduce manual effort, and deliver smarter customer experiences.

See how customers are evolving with Agentic AI, making Quote-to-Cash inherently smarter and more efficient within their business processes. This demo showcases a seamless journey where customers start with self-service, instantly engage with Agentforce for issue resolution, and receive real-time, accurate pricing from Revenue Cloud Advanced for product upgrades. Delivered by Reditus.

Take a moment to recharge and network during our coffee break. Enjoy a variety of refreshments and connect with fellow attendees and speakers.

As part of the full integration trajectory, The Aanbodzoeker POC is designed to help AGII Flanders connect newcomers quickly to the right language course offering. This POC demonstrates how the combination of Agentforce and Salesforce helps streamline complex public sector integration workflows though ensuring speed, accuracy and agility with AI.

Discover how Axepta BNP Paribas Fortis is transforming a traditionally manual, email-driven cancellation workflow into an agentic experience powered by Agentforce. The AI agent doesn’t just summarize information — it orchestrates the process, guiding internal teams from request intake to a ready-to-review outcome, while applying the right controls and keeping humans firmly in charge. The result is a smoother, more consistent way to handle cancellations, reducing friction for agents and enabling faster, more confident execution — all within a secure, internal-only environment.

Discover how Agentforce for Service delivers end-to-end, AI-powered customer support without relying on field operations. In this demo, a customer begins in digital self-service, securely authenticates, and instantly receives outage status with a personalized estimated time-to-restore. Agentforce retrieves trusted knowledge, detects billing anomalies, and executes compliant adjustments while guiding smart meter checks the customer can complete at home. When human expertise is needed, Agentforce hands off with full context, providing agents real-time conversation summaries, auto-classification and routing, next-best actions, and multilingual suggested replies. Built on Service Cloud, Digital Engagement, Knowledge, and Data 360, and governed by the Einstein Trust Layer, this session showcases how agentic AI increases first-contact resolution, reduces handle time.

EPAM will showcase how Agentforce has helped to transform B2B processes for Electrolux Professional by proactively automating alternate product recommendations (in case of product shortage), easing order enquiries and support for B2B dealers.

IBM is already driving measurable outcomes with Life Science and Pharma companies to reduce costs, streamline operations, and enhance HCP and patient engagement. See how IBM is transforming patient support models by upgrading and or consolidating CRM platforms and leveraging Life Sciences Cloud's purpose-built capabilities to create a scalable and compliant engagement platform.

Discover how an internal Agentforce Sales Concierge can transform the way sales teams operate by automating administrative tasks, clarifying customer requirements, and delivering instant, AI-driven insights. Drawing on recent real-world implementation learnings, this session highlights how such an agent streamlines the end-to-end sales workflow through automated communication summaries, proactive task generation, and contextual support at every stage of an opportunity. 

Join us for networking drinks at the end of the event to continue the conversations and connections you’ve made throughout the day.