Agentforce World Tour Belgium

Speaker Name

Speaker Title

1:00pm ET

Session Title

Session description goes here. Session description goes here.

Thursday

May

2025

CRM, data, and AI agents will change your industry. Experience how.

What if you could be there for your customers around the clock? If you could cut out waiting times and reduce employee stress – while always delivering personal, empathetic experiences? Learn how to make this a reality at Agentforce World Tour Belgium. Experience how companies in your industry are successfully implementing this with the #1 CRM and AI agents.

Dive into over 40 expert-led sessions, demos, and hands-on trainings on Agents, connect with peers and discover how to innovate faster. All in one day and all for free.

Want to build a custom Agent? Fantastic! Bring your own laptop and join one of the hands-on workshops during the day.

Discover how humans with Agents drive customer success.

Unleash your Agentforce

Unleash your Agentforce
Build your first agent and start your journey to creating a workforce without limits – letting your teams focus on what they do best.

Learn from the best.

Learn from AI leaders and experts. Get inspired by brands like Agentschap Integratie & Inburgering, ArcelorMittal, Atlas Copco, BIL, Braem, ECO3, Engie, Etex, Fost Plus, LVD, Reynaers Aluminium, RSCA, SES, SWIFT & more.

Hear their inspiring and real-life stories of their success in driving business growth and transforming customer experiences with the world’s most trusted customer relationship management (CRM) platform.

Please note that all sessions are in English.

Connect, get hands-on, and have fun.

Even if you’re new to Salesforce or haven’t started your Agentforce journey with us, this event is for you! See Customer 360 solutions come to life in our buzzing Campground, with booths showcasing our solutions for every role and industry. Chat with product experts and engage in live product demos. Enjoy plenty of opportunities to connect with your peers and partners from the ecosystem, and have fun while you’re at it. Come explore the latest innovations, be inspired by industry leaders, and connect with thousands of trailblazers from the Salesforce ecosystem.

Meet our speakers

David Villegas

Director of Digital Architecture - SES

Shanna Cloet

IT Manager - Fost Plus

Stéphanie De Groote

CRM Campaign Manager - Delhaize Belgium

Joeri Blootacker

Group ICT Manager - LVD

Ward Korteven

Customer Experience Manager - Hubo

Stefaan Roegiers

Chief Product Digital Banking - BIL

Fréderic Kerkhofs

Vice President Operations at Specialty Rental Division - Atlas Copco Group

Philip Bourgeois

Program Manager - Atlas Copco Specialty Rental

Steven Geerinck

Product Owner Energy Insights - ENGIE Belgium

Selen Drin Sari

Program and Demand Manager - ArcelorMittal

Robbie Dugardijn

Salesforce Chapter Lead - ENGIE Belgium

Joke Hermans

Program Lead - AGII

Greet De Bondt

Digital Marketing and Technology Manager - Reynaers

Maxime Vercruysse

Business Engineer Customer Value - Agristo

Bjorn Sourie

Sales Manager - BRAEM

Hugo Rosário

Head of CRM Platforms - Syensqo

Aïcha Madih

Program Manager Digitalization - AGII

Alexander Puggioni

Head of PreSales Software Europe - ECO3

Thomas Giots

Digital Transformation Manager - ASAP

Evi Baeten

Marketing and IT Director - ASAP

Hans Vliebergh

Project Lead Data & Digitalisation - WEWIS

Bassamba Diallo

Salesforce CRM Analyst - Etex

Lilith Van Biesen

CX Lead - Salesforce Certified Technical Architect & MVP - Capgemini

Matthias Vrancken

DCX Public Sector Lead - Capgemini

Dean Hewitt

Sr. Enterprise Account Executive - Vonage

Jorge Alamañac

Managing Director - Comways

Laura Vankrunkelsven

Digital transformation Director - Deloitte Digital

Hans Koch

Country Manager BELUX - Biztory (Member of Spire)

Eli Van Nieuwenhoven

Business Unit Leader Salesforce - Inetum

Aurora Moller

AI Lead - Accenture

Aparna Upadhayay

Senior Architect - Accenture

Sahan Perera

AI & Salesforce Technical Architect - PWC

Riordon Kossen

Regional Sales Director - Salesforce

Ben De Clerq

Cloud Account Executive - Salesforce

Steven Hofmans

Retail Industry Solution Advisor Benelux - Salesforce

It’s more than an agenda. It’s a blueprint for success.

8:00

Doors open

Pick up your badge and connect with peers over coffee.

8:30 - 10:00

Registration, Morning Sessions & Networking

Dive into the latest for Sales, Service, Marketing, Commerce, IT, and Data. Start your day at our Morning Sessions with snacks and insights on how we bring agents to our #1 CRM apps.

10:00 - 11:30

Opening Keynote

Discover how humans with Agents drive customer success. Secure your seat and do not miss the Opening Keynote.

11:30 - 12:45

Lunch & Networking

Network or chill out in the Campground, where you can experience Agentforce agents in action! Find our latest product demos, connect with industry experts, and get hands on with Agentforce.

12:45 - 16:15

Sessions & Hands-on Workshops

Continue your event journey with over 40 expert-led sessions, demos, and hands-on trainings on Agents. Find solutions to your own challenges and learn how we’re bringing agents to our #1 CRM apps.

16:15 - 18:00

Networking Reception

Connect with your peers at the end of the day, and enjoy free food, drinks, and entertainment.

Detailed Agenda

Please use the Filter Button on the Top right to filter by stages and interests (tracks)

Thank you to our sponsors!

Platinum Sponsors

Gold Sponsors

Your AI journey starts here.

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