Voice has long been a critical customer service channel—but it’s also one of the most expensive to operate. For years, organizations invested heavily in digital channels and chatbots while voice was left behind—making it harder to meet rising customer expectations. Meanwhile, most companies still rely on legacy IVR systems that haven’t evolved in decades: rigid flows, dead ends, and frustrated customers.
Agentforce Voice changes that. By deploying Voice AI agents that resolve issues—not just route them—organizations can deliver better customer experiences while reducing cost-to-serve and driving measurable business impact.
In this session, you’ll learn how to design and deploy Voice AI agents that deliver fast, human-quality conversations with high accuracy, low latency, and enterprise-grade reliability.
Dive into the product: Explore Agentforce Voice’s key features and get an exclusive look at our latest innovations.
See it in action: Watch a live demo on how to build, test, and deploy Voice AI agents with lessons learned from real enterprise deployments and best practices on how to get started.
Get answers live: Bring your questions and challenges to work through with our product experts in real time.
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Sr. Manager, Agentforce Product Marketing
Salesforce
Joyce is a Senior Product Marketing Manager at Salesforce, where she works on AI go-to-market product marketing for Agentforce Voice. With a background rooted in Agentforce Service and digital engagement, she brings a deep understanding of how businesses serve customers — and now channels that expertise into helping bring autonomous voice AI to market in ways that feel natural, trusted, and built for the AI era.
Director, Agentforce Voice Product Manager
Salesforce
Max is a product and AI leader at Salesforce. As PM for Agentforce Voice, he is on a mission to bring autonomous AI into the most human channel we have — voice. His work focuses on solving for ultra-low latency and emotional resonance, ensuring that when an agent speaks, it isn't just reading a script, but proactively solving problems in a way that feels natural and trusted.
Principal, Agentforce & Data 360 Solution Engineer
Salesforce
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Mallory brings a blended background in consulting, implementation, and pre-sales, with deep expertise across service channels and generative AI in the contact center. She partners with enterprise Payer, Health & Life Sciences, and MedTech organizations to modernize contact centers, streamline workflows, and confidently adopt AI-driven solutions.
SVP, Agentic AI at NeuraFlash
Tom Hebner has spent over 25 years at the forefront of AI and conversational technology. As SVP of Agentforce at NeuraFlash, he's helped 150+ customers achieve real, measurable success with Agentforce, played a pivotal role in launching Salesforce's very first Agentforce Voice customer, and has become one of the most trusted voices in the ecosystem when it comes to showing the market what AI is truly capable of.
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