Maximizing Agent Performance Through Effective Diagnosis & Optimization

Who Should Attend?

The workshop is tailored for post-sales, delivery, and technical consultant/architect roles, requiring prior Agentforce certification and hands-on agent-building experience.

By the end of this workshop, participants will be able to:

Diagnose: Accurately identify and analyze the root causes of common issues impacting Agentforce performance and user experience, including problems with deterministic logic and RAG setup.

Optimize: Strategically refine Agent configurations, including prompts, flows, and knowledge retrieval, to significantly improve their effectiveness, efficiency, and ability to answer expected questions.

Implement: Apply best practices for designing, building, and maintaining robust, scalable, and user-centric Agents within the Agentforce platform.

Troubleshoot: Effectively address and resolve specific Agentforce challenges such as overlapping topics, high latency, token streaming issues, and content retrieval failures.