As utilities modernize, they face significant challenges, including regulatory pressures, infrastructure modernization, and the promise of AI. Attendees will hear directly from NiSource on how they have measurably accelerated their innovation, reliability and customer satisfaction with MuleSoft.
NiSource will share how to measurably accelerate innovation, reliability and customer satisfaction. They delivered a modernized field service platform with capabilities to improve safety, efficiency, and the management of their contractor and construction spend.
Connected data is essential for driving optimal outcomes in this dynamic environment. We’ll explore the implementation of the C4E (Center for Enablement) Operating Model to foster innovation and efficiency. And experts review how to achieve scale, speed, readiness for AI and trust for the industry.
Attendees will hear:
- How NiSource is driving their roadmap to deliver modern workforce, customer, and service capabilities.
- Measurable benefits of the C4E Operating Model
- How Energy & Utility customers are thinking about their readiness for AI.
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