Rush Redefines Care: A New Standard for Patient Experience

Rush Redefines Care: A New Standard for Patient Experience

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Rush Redefines Care: A New Standard for Patient Experience

Discover in this 2-minute video how Rush University System for Health, in collaboration with PwC and Salesforce, is delivering future-forward, AI-driven patient experiences.

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Rush Pioneers AI-Driven Patient Care Transformation

Prepare to be inspired by Rush University System for Health's groundbreaking journey to transform patient care as we know it. In this dynamic 2-minute video, witness how this pioneering academic health system, hand-in-hand with PwC and powered by Salesforce's unified platform — including Health Cloud, Data Cloud, Marketing Cloud, and seamless MuleSoft integration with Epic — has shattered data silos to forge a truly comprehensive "Person360" view. Experience firsthand how they are unleashing the power of Agentforce to create an always-on digital workforce, masterfully automating routine inquiries and anticipating a remarkable 15% reduction in case volume.

This frees their dedicated staff to focus on the most complex and critical patient needs. This isn't just a strategic implementation; it's a paradigm shift that's not only skyrocketing patient engagement and operational efficiency but also radically democratizing access to high-quality care. Join us to explore how Rush is boldly setting a new, unparalleled industry standard for personalized, proactive, and accessible healthcare that truly puts the patient first

Speakers

Jeff Gautney

CIO, Rush University
System for Health

Matt Gretczko

Principal,
Salesforce Alliance Practice, PwC

Josh Adelsberg

Regional Vice President,

Enterprise Healthcare, Salesforce

About PwC

PwC and Salesforce unite innovation, expertise and trust to reshape possibilities and help create a future that's brighter, smarter, and more customer-focused than ever before.

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We envision a future where healthcare is truly personalized, predictive, and proactive. This means leveraging tools like Agentforce and AI to deliver tailored treatments, engage patients in their care, and empower our staff to provide the highest quality service."

Jeff Gautney, CIO, Rush University System for Health

Downloadable Resources

Innovation

PwC and Salesforce: Switch on Outcomes

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Case Study

Delivering personalized, always-on healthcare at scale with enterprise AI integration

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Agentforce

Leveraging Agentforce to help drive momentum around Mammogram Screenings

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