From Hours to Minutes: JPW Industries' Order Processing Transformation with AI

The AI Edge for Manufacturing CX

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The AI Edge for Manufacturing CX

Learn how JPW Industries achieved unprecedented efficiency with Agentforce and Einstein AI in this quick 2-minute video.

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The AI Advantage: JPW's Journey to Faster Orders and Happier Customers

JPW, a leader in woodworking and metalworking tools, built its reputation on trust. But with rapid growth came a challenge: thousands of orders arriving manually via email and fax, creating bottlenecks and straining their customer-first approach.

Imagine cutting down order processing from a full day to less than an hour, and resolving customer cases 40% faster even with a 15% increase in workload. That's the reality for JPW.

In this 2-minute video, we'll dive into how JPW partnered with RafterOne to leverage Salesforce Einstein AI and Agentforce, not just to automate order processing, but to revolutionize their entire customer experience.

We'll explore the tangible results, from centralized knowledge and 24/7 support to significant improvements in efficiency and customer satisfaction, positioning JPW for sustainable growth.

Speakers

Terri Eshleman

Vice President, JPW Industries, INC

Michael Dill

Advisory Solutions Director, RafterOne

Claire Vasiljevich

Account Director, Manufacturing, Salesforce

We used to take 16 to 24 h to process a manual order. We've reduced that time to less than an hour our case resolution time has been reduced by it. Our case, resolution time has been reduced in the neighborhood of 40% while taking on a 15% increase in workload.

Terri Eshleman, VP of Customer Experience and Direct Sales, JPW Industries

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Read the Full Story

From Hours to Minutes: JPW Industries' Order Processing Transformation with AI

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Service for MAnufacturing

The manufacturer's guide to transforming the service experience.

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Manufacturing Cloud

Integrate, Consolidate and Forecast with Manufacturing Cloud

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