Description Headline

Flexible omnichannel purchasing options and agile fulfillment with cost and time baked in has become more important than ever. Selling where your customers are and providing the purchasing options they trust has proven to pave the path forward.

Businesses and brands have accelerated roadmap initiatives to meet shoppers and business buyers where they are. We’ve now experienced new ways to shop safely and efficiently, anywhere. With Salesforce Order Management, businesses and brands can deliver flexible, scalable omnichannel journeys on the channels they prefer --- fast.

During our workshop we’ll learn about how you can introduce operational efficiency to your service agents. We’ll cover exciting new features including how service agents can easily handle damaged or lost items with re-shipment workflows and how self-service case deflection strategies can help eliminate simple requests. Then, we’ll take a look at how you can better understand your customers and the returns made with customizable order reporting.

Agenda:

 ● Holiday Predictions & Overview of Salesforce Order Management
 ● Winter ’21 feature release highlights
 ● Inside look at returns, cancellations, appeasements and reships
 ● Inside look at reporting on returns and attributes associated to them
 ● Live Q/A and more!

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