Customer service is at an inflection point.

While service leaders continue to grapple with rising call volumes and persistent labor shortages, now they must also navigate the added challenge of readying their organizations for a digital-first, AI-enabled future.

The organizations that seize the AI opportunity have the potential to unlock significant cost savings and operational efficiencies while raising the bar for personalization and service excellence. In fact, research from McKinsey estimates that generative AI could boost productivity by up to 45% and reduce the volume of agent-assisted service by up to 50%.

Yet, many service leaders struggle to know where to start and then how to move up the AI maturity curve.

Join us to learn:

• The 4 phases of AI agent maturity
• How to build an effective digital channel strategy with Digital Engagement to maximize ROI
• Strategies to optimize Einstein Bots performance to increase self-service resolution
• How FanDuel efficiently scaled their service operations to 12 million users while achieving a 25% increase in CSAT

This webinar includes a demo of our latest innovations, an exclusive look at our roadmap, and live Q&A with our product leadership.