Thank you Trailblazers!
We hope that you were impressed and inspired by the presentations, live demos and speakers from our experts and customers! We sincerely hope you also took advantage of the great opportunity to network and share your experiences.
In case you were not able to join, we look forward to welcoming you at one of our future events and you can find some impressions below.
The recordings of the Opening and Closing keynotes will be available on-demand soon!
Companies are diligently working to enhance efficiency and cut costs. Given the latest advancements, Artificial Intelligence seems indispensable for business success. But, how can we use AI responsibly? We showcase how Salesforce offers a secure, scalable, and reliable AI platform through Einstein 1.
Companies are diligently working to enhance efficiency and cut costs. Given the latest advancements, Artificial Intelligence seems indispensable for business success. But, how can we use AI responsibly? We showcase how Salesforce offers a secure, scalable, and reliable AI platform through Einstein 1.
Today consumers expect real-time, personalized experiences and will stay loyal to companies that meet these expectations. To retain customers, companies must transform by using generative AI and automation to maximize service agent productivity and make interactions frictionless for customers and agents.
Let AI turn your data into customer excitement: Deliver a real-time, seamless, personal customer experience at scale. Discover & directly act in moments that matter, based on hidden insights within your customer data. Learn how the first real-time CRM powered by MuleSoft and Tableau combines data from Marketing, Sales, Commerce and Service with billions of external data points from anywhere.
Join us on a journey to transform customer loyalty and maximize lifetime value. Discover how Salesforce's Loyalty Management empowers brands to create personalized, data-driven loyalty programs. Uncover strategies to build emotional connections, harness quality data, and exceed customer expectations across every touchpoint. Don't miss this loyalty revolution!
Data is spread everywhere, and we all need a centralized hub for analytics, to maximize the access to insight and then decision-making. From an isolated analytics and table-centric environment, Tableau allows Logitech to centralize, and create quickly meaningful insights across their departments. Within a self-service environment, Tableau helps to address Logitech's governance challenges.
In this enlightening session, we embark on a journey into the future of tech and business innovation, exploring the 'Salesforce AI Revolution in Switzerland.' Our expert panel unveils the transformative potential of AI within the Salesforce ecosystem, sharing insights, challenges, and opportunities.
Swiss Marketplace Group is a digital pioneer that aims to meet the most demanding user needs - and to do so they have to collaborate in an innovative way. That’s where Slack comes into play. SMG presents how they use Slack to not only enable transparent dialogue across all hierarchy levels, but also leverage automation features to increase productivity and take work processes to the next level.
How does a multinational insurer set about transforming its businesses to make use of the power of APIs? What does a Cookie Cutter and the Cookie Monster really have to do with insurance? We’ll explain how Zurich Insurance undertook their API journey with MuleSoft, how it balanced the needs of local flexibility and agility whilst ensuring regulation and control as well as what the future holds.
In an era where technology influences business performance, Salesforce’s Signature Success emerges as a game-changer. Delve into how Signature Success transforms reactive approaches into proactive strategies, ensuring optimal org health. Experience how our top-tier support anticipates challenges and offers preventive solutions, setting the standard to deliver the desired business outcomes.
Learn how other customers work collaboratively with Salesforce Professional Services to transform their businesses, build their solutions, achieve their goals and continuously innovate to maximize value from Salesforce. Salesforce Services bring unique advantage to the customer through direct access to innovation, unparalleled expertise and end-to-end accountability.
Diversity, in all its forms, has become a crucial consideration for organizations striving to thrive in an ever-changing world. We will dive into the multifaceted dimensions of diversity within the corporate sphere and explore the intricate balance between fostering inclusivity and achieving business success. Join us for this thought-provoking panel discussion!
Victorinox is a Swiss icon. It is famous for the Swiss Army Knife, travel gear, watches and more. Most of its market share comes from B2B business. Today, B2B customers demand a fast purchase and direct contact with brands. With the new B2B Commerce system and streamlined processes, Victorinox has made leaps forward in the digital transformation and is now ready to provide the best B2B experience.
The Composable Storefront is a fast and flexible React storefront for headless commerce that helps customers launch faster and reduce costs. We’ll demonstrate the shopper experience, the tools for developers deploying changes to the site, and the business user tooling for marketers and merchandisers managing the site experience. Learn how to go headless with speed and agility!
Join us to discover how RBC is using Salesforce to deliver world-class wealth management services. Hear from RBC how Salesforce is used to enhance their client and advisor experiences by moving away from inefficient and manual processes to simplfying onboarding, customer expereince, customer 360. Hear about their lessons learned, implementation do's and dont's.
The best customer journey never ends. Happy and satisfied - that's what customers should be when the customer journey is successful. The basis for this: Know your customers - just like Aunt Emma did back then! She knew the shopping behavior of her customers like no other. We bring the corner shop method up to date and show what is possible with data clouds, automation, and Co.
Boost customer loyalty through data driven experiences. The change in customer expectations demand that companies embed a life-centric approach within their core. However, numerous organizations are struggling to make this transition. We will delve into the reasons behind these challenges and explore actionable insights on transforming your company into a life-centric entity – and value faster.
Discover how Takeda has embarked on a journey to empower its Sales Reps and Marketers with sophisticated and intelligent digital toolkits, fueled by Salesforce Marketing Cloud, Data Cloud, and Personalization. This allows them to enhance efficiency, make insightful data-driven decisions, and deliver differentiated and personalized omni-channel experiences to Healthcare Professionals (HCPs).
Engie Italia SpA is an Italian player within the Energy & Utility industry. Engie started the Journey with Data Cloud in 2020, introducing this tool in the Salesforce ecosystem. In this speech Linda Cani, Engie CVM Manager, will describe the steps of the Data Cloud project and all the benefits acquired from this implementation to generate customer value increase and customer experience optimization.
Discover how DocuSign works with Salesforce to help you streamline contract and document management beyond eSignature and across the entire quote-to-cash cycle. See how DocuSign solutions complement Salesforce with embedded workflows for document generation, negotiation, signing, and AI-driven analysis all within the Salesforce tools you use and love everyday.
Do you want to find out how we do things at Salesforce and how we increase velocity and our chances to win?Then join us! We will share Salesforce Best Practices, from forecasting and AI enabled real time reporting to winning with the right team at the right time! Immerse yourselves in real life innovative scenarios where you can see the full power of data into action. Leave the room ready to win!
The labor market is changing and new skills are needed. Join our panel and find out why companies and training institutions need to rethink qualification and education in order to tackle the war of talents and to remain successful. Understand how Diverse & Inclusive customers & partners find and nurture the best talent, increase employee engagement, and improve customer satisfaction.
What happens when an innovative manufacturing company implements Salesforce in Marketing, Sales & Service as part of a digital transformation program? The Advance project was not just about technology implementation. It also offered the opportunity to redesign evolved processes, overcome existing silos and unlock untapped potential in the customer experience.
Discover Hyperforce, our cutting-edge solution, build on AWS public cloud and designed to conquer innovation, trust, and safety challenges on both local and global scales. You'll delve with Salesforce and AWS into a world where businesses gain unparalleled control and agility, without forgetting data residency, information security, privacy, and compliance.
Join us on a journey on how bestsmile has strategically incorporated Salesforce into the heart of their IT architecture to build their business. Explore the ways in which data and AI-driven patient engagement solutions can provide added value to patients and contribute to the improvement of healthcare outcomes.
Discover the latest innovations in business automation with Salesforce AI. Explore the power of Generative Flows, Einstein, and Large Language Models (LLM) to accelerate automation using clicks, not code.
You’ll learn how to implement seamless workflow integration with MuleSoft, Salesforce Flow, and Slack powered by AI and automation to increase efficiency for every process across all your teams.
Embark on a transformative journey in data management and unlock the power of AI with Salesforce. Discover how a robust data strategy is the cornerstone of AI, and witness its potential how it can empower your business through Data Cloud. Propel your business to the forefront of the digital era, ensuring its robust position and growth in the competitive landscape.
Combining traditional work methods with new technology can lead to more expensive digital transformation. Salesforce has seamlessly incorporated both functional and industry best practices into their solutions. Let’s deep dive into the various areas a customer can optimize to ensure long-term success, reduce the total cost of ownership, and meet anticipated business objectives.
How to bring Customer Experience in the centre of everything you do: Join the session to learn what the key elements are for a customer centric organization and operating model. Our Professional Services experts will uncover HOW to drive customer centricity in your organization and to put customer experience in the heart of everything you do.
Salesforce Implementation Services provide specialised expertise to implement, customise and optimise the Salesforce platform with benefits over traditional system integrators, including deep expertise, faster time-to-value, lower total cost of ownership and guaranteed results. Tailored solutions for businesses of all sizes and industries to optimise their Salesforce investment.
Speed is everything: Discover how you can unlock the power of trusted AI and embark on an insightful journey with Salesforce Professional Services – starting today. Assess your own readiness, implement powerful AI use cases, and ensure continuous improvement guided by our experts. Join us to experience unparalleled business impact, expertise, and time to value.
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