Connected Experience

Friday

September

2024

Speaker Name

Speaker Title

1:00pm ET

Session Title

Session description goes here. Salesforce has sought to change the world for the better through technology that builds stronger relationships. Between companies and their customers. Between employees and far-flung teams.

12 pm

Our VP of Product Marketing, Ingrid Wantuch, kicks off the event with a welcome message.

Wednesday

July

2026

Thursday July 2, 2026

10:00am

–

3:30pm

PHST

Connected Experience

Unifying All Channels with Agentforce Service

RSVPs Closed

Event Details

With customer experience as a top priority, we want to show you how to leverage AI to elevate every interaction.

Silos destroy the customer experience. It’s time to unify your operations.
In Philippines, Service teams are facing a perfect storm: rising customer expectations, inefficient processes, workforce skill gaps, and pressure to deliver more with less. The path forward is not simply adding more tools - but reimagining Service for the agentic era.

Join us

at this exclusive event to see how Salesforce helps organisations deliver more connected, AI-powered service across customer support, digital channels, and employee services.

We’ll cover real-world success showcases, practical demos, and the migration tools and pathways that can help accelerate your transition — so you can reduce operational friction, improve service productivity, and deliver more connected experiences for both your customers and your teams.

Redefine autonomous customer engagement
See Agentforce Service in action
Fast track your agentic transition

Speakers

Abraham Cuevas

Country General Manager

Leads Salesforce Philippines, driving the country's growth vision, digital transformation, AI innovation, and customer success agenda.

Janey Wong

Regional Sales Director

Leads Service Cloud growth across the ASEAN region, helping organizations reimagine service with Agentforce and connected service experience.

Triston Williams

Regional Director, ASEAN Solution Engineer

Bringing 20+ years of Solution Engineer experience in CX, AI, Digital service, and Contact center transformation, showcasing Connected employee experiences across IT service and support.

Brisa Quek

Lead Specialist Solution Engineer - Service Cloud & Field Service

Specializes in intelligent field service transformation and AI-powered service solutions. Helping organizations modernize their customer engagement - delivering seamless, scalable service experience across every channel.

Patanapan Vanapitaksa "Tum"

Specialist Senior Solution Engineer - Service Cloud
Specializes in connected contact center and digital engagement solutions, helping organizations deliver personalized, efficient service across every channel.

Belle Loke

Product Marketing Lead

Sharing the latest service trends and insights across ASEAN and the Philippines, highlighting how AI is reshaping customer service and operational excellence.

Flaire Pudadera

Account Director

Driving Service Cloud growth in the Philippines, helping organizations transform service operations with AI, while fostering customer success and market adoption.

Steve Gan

Account Director

Driving Service Cloud growth in the Philippines, helping organizations transform service operations with AI, while fostering customer success and market adoption.

Agenda

09:30 Am

Arrival, Coffee & Connections

10:00 AM

Welcome Remarks

Country General Manager, Abe Cuevas

10:05 AM

Opening Keynote

Reimagining Service with Agentforce

10:20 AM

Mastering Unified Digital Engagement

Experience and omni-channel at scale

10:45 AM

Morning Break

11:00 AM

The Autonomous Frontier

Unleashing Agentforce Service

11:20 AM

Customer Showcase

Real Impact, Elevated Experiences

11:45 PM

Networking Lunch

1:00 PM

The Modern Contact Center

Native, Connected, and Smart

1:30 PM

Bridging the Gaps:

Unifying IT, Support, and Omni-Channel

2:00 pm

In Action

Demos for Unified IT Service

2:45 pm

Accelerating the Shift

Migration Tools for a Unified Agentforce Experience

3:00 pm

Wrap-Up, Q&A, and Next Steps

Where

Map & Directions

FAQs

Who can I contact if I have questions before and after the event?

Thank you for your interest in the Connected Service Enterprise Workshop! If you have questions about the event, please email Flaire Pudadera at fpudadera@salesforce.com or whatsapp call her 0968-855-4585

Can team members and colleagues join the workshop?

Auto-Reply: Please use your official company email address when submitting your request to join the workshop. If you believe this message was received in error, please contact Flaire Pudadera at fpudadera@salesforce.com

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